Xbox wireless gamepad on windows 10 not waking from sleep

For what it's worth, PS4 will wake from sleep no problem on the same wifi. It's funny. After getting wifi to work again on xb1, upon a power off in instant on mode, it wont wake from the windows 10 app, and wont be connected to wifi again.. ugh.

Merhaba Rampahyr,

Bu bir Xbox One gamepad ile mi oluyor? Xbox One veya Windows 10 PC'de bu sorunu nerede yaşıyorsunuz?

Sorunun çözülüp çözülmediğini görmek için Gamepad ürün yazılımını güncellemeyi deneyebilirsiniz: https://beta.support.xbox.com/help/hardware-network/controller/update-xbox-wireless-controller

Veya Xbox Accesories uygulamasıyla bir miktar oyun kumandası yapılandırabilirsiniz: https://www.microsoft.com/es-es/p/accesorios-de-xbox/9nblggh30xj3?activetab=pivotverviewtab

[Original message]

Hello Rampahyr,

Is this happening with an Xbox One gamepad? Where are you having this issue, on Xbox One or Windows 10 PC?

You can try updating the Gamepad firmware to see if its solves the issue : https://beta.support.xbox.com/help/hardware-network/controller/update-xbox-wireless-controller

Or you can configure a bit of the gamepad with the Xbox Accesories app : https://www.microsoft.com/es-es/p/accesorios-de-xbox/9nblggh30xj3?activetab=pivot:overviewtab

Hi,

I have a comment on the case when Skype sound does not go through the headset.

As the headset is connected to the gamepad, the latter must be active. Otherwise the sound will not be routed to the headset. If you have this issue happening again, can you check if your gamepad Home button (the big one in the middle) went dark? If so,
then controller went to sleep mode and is simply not able to route the sound to your headset. You will need to wake up the gamepad by pressing Home button on it.

Hi Kathy,

Thank you for getting back to you. Here are the answers to your questions:

May we know if this gamepad is working fine if connected to Consoles or mobile devices?

I have not connected the gamepad yet to consoles or mobile devices. The connection would not allow it to be connected to a mobile device.

How about if this gamepad is connected to Windows 10 PC?

This gamepad connects fine to my other laptop that is running windows 10. It sets it up as usual installing the driver when it is first plugged in.

Is this gamepad working previously on the same PC?

This gamepad used to work on this laptop before windows 11 was installed.

When did this issue happen? Was there a recent Windows update or new application installed on your device?

This issue happened after windows 11 was installed. I have reinstalled windows 11 from a fresh image and still the problem persists. I have tried the wired controller mentioned above, a Bluetooth controller with a wireless dongle, and an official Playstation 4 controller. All of them have presented the same issue when trying to connect with the computer.

Was this a gamepad compatible to Windows 8 or 10 and Windows 11?

No gamepad that I can see online currently says that it is compatible with windows 11. Every gamepad I have bought has said that are compatible with windows 8 or 10. I assume this is because windows 11 is a fairly new product and they don't want to make claims that they are unable to substantiate.

Do we have issues connecting different (in design or brand) gamepad or controller in your PC?

See answers above RE: other controllers.

This seems to be a major windows issue. I've noticed lots of people having this issue and most people don't seem to have been able to rectify the problem as of yet.

https://support.xbox.com/en-US/help/hardware-network/controller/connect-a-wireless-controller - I have already followed this tutorial and it has not been able to solve the problem.

Hey there!

Thanks for the reply. I wanted to check to see if you tried this portion of the troubleshooting resource:

The adapter was working but isn't responding now.

If your adapter was installed and working, but it did not respond after waking your computer, this may be because your USB controller doesn't have Wake on Wireless turned on by default. This can typically be managed by the USB controller driver.

There are two solutions to this:

1. While your Windows 10 device is running, unplug the device, and then plug it back in.
   
2. If that didn't work, you can adjust the properties to enable Wake on Wireless. In the Xbox Wireless Adapter for Windows Properties window, make sure to select
   Allow the device to wake the computer. To do so, follow these steps:
   1. Go to your Device Manager.
   2. Select Wireless Adapter for Windows in the Network adapters section.
      
   3. Click Xbox Wireless Adapter for Windows to bring up the Properties window.
      
   4. Click the Power Management tab.
   5. Select Allow this device to wake the computer, and then select
      OK.

Try this out and let us know the results.