Xbox Wireless Controller and Play & Charge Kit Bundle shut down

Hi,

I bought an Xbox Wireless Controller and Play & Charge Kit Bundle in France, in January 12, 2017 (I still have the receipt), and he unfortunatly shut it down today....

After some checks, I see the problem was coming from the controller himself and not the charge kit because when I plug in by usb on my pc he doesn't work anymore.

So I assumed the warranty of this product is international and I am still on the period of validity, so I would like to know if I have to go at the Microsoft Store near me because I cant sign in online for a problem because my Serial number seems different
on my product than any in Usa.

I am currently living in Usa and I wont come back in France.

Thank you best regards.

Benjamin CORMONT

:)

 

Problem with wireless controller

Ever since launch day I have been experiencing this problem,

I have the wireless DAY ONE controller, and I purchased the play and charge kit. I plug it into the port on the left side of the xbox one console and plug the other end into the day one controller with the rechargeable battery installed, as instructed. I
charge the day one controller until the light on the charge wire turns from orange to white, I unplug the controller and the xbox button blinks a few times and the controller shuts off. So after this happened several times, I figured perhaps I got a faulty
battery/playncharge kit, so I got a second brand new play and charge kit. The same problem, the controllers works when plugged in, the light goes from orange to white, yet when i unplug the controller blinks a few times and shuts off. So i decided to buy another
controller, thinking maybe there was something wrong with the day one controller. I buy a brand new black wireless controller, and just to be safe, i return the second play and charge kit, and get a third, brand new play and charge kit. So i go home, brand
new controller and play and charge kit, I plug it in, I charge the controller, the light eventually goes from orange to white, i unplug the controller thinking I can play wireless now, but no, the controller blinks a few times and shuts off. No matter what
I do, I charge the controller while I play, I've left the controller plugged in over night, I've tried 2 different brand new xbox one wireless controllers, and had 3 different brand new play and charge kits, and the problem persist. Everytime I charge the
controller/battery, the light is orange, it eventually goes to white, signifying its charged, i unplug, the controller blinks and shuts off.. what is going on? why can't I play wirelessly on xbox one? I have, since launch day, had to play with a controller
connected to a wire, with the only exception the few days before I got my first play and charge kit when double a batteries were used. any help?

 

AA batteries work in controller but battery pack does not.

No issues until yesterday. Controller shut down and would not charge. Bought a second new play and charge kit and same thing. Charge cable not lighting up and not charging, but insert AA batteries and it works just fine. Controller borked?

 

I know this is obvious trite ...but have you tried another charge cable? Sorry I do not have any generic links to paste or platitudes beyond sympathising with this annoying issue.

 

Please delete this post thank you

 

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