Xbox wireless controller after firmware update stoppend working on some bluetooth device

Discus and support Xbox wireless controller after firmware update stoppend working on some bluetooth device in XBoX on Consoles to solve the problem; I have an xbox wireless controller. Everything worked good before i try the update with the Windows app "xbox accessories", it does the update... Discussion in 'XBoX on Consoles' started by SimoneGi, Apr 24, 2020.

  1. SimoneGi
    SimoneGi Guest

    Xbox wireless controller after firmware update stoppend working on some bluetooth device


    I have an xbox wireless controller. Everything worked good before i try the update with the Windows app "xbox accessories", it does the update correctly but after that i'm unable to use the controller with an android tv. The tv see the controller, try to
    connect and pair but fail like every time during the pairing.

    After a lot of tentative with tv reset, controller on/off (battery out) it connected. But it still not work, or it work sometimes. I have to press up or down button for a few second before it get it, and it not work everytime i try.

    Before the update it works with no problem. Now it work only wired or on a new android phone.

    Is there a way to factory reset the firmware or downgrade it? I don't wont to resend it back

    Thank you

    :)
     
    SimoneGi, Apr 24, 2020
    #1
  2. SimoneGi Win User

    Xbox wireless controller after firmware update stoppend working on some bluetooth device

    After lot of test i found the solution. You need to pair the controller with a headset attach to it (also a spare 3.5mm plug inside it). After that the controller work good even if you unplug the headset. The bad point is that you have to pair the controller
    everytime you want to use it, because if you close the tv (device) or the controller the configuration is lost and the problem rebegin.

    It dosen't make any sense but it work like this...
  3. XBF Steven R Win User

    Xbox wireless controller after firmware update stoppend working on some bluetooth device

    Hi SimoneGi



    Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.
    For those reading this thread, if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create a new thread asking for assistance. When the new thread is created please copy and paste the URL to this thread showing that
    the troubleshooting steps listed above didn't fix the issue.



    Thank you and have a great day!
  4. XBF - Hayabusa Win User

    Difficulty connecting Xbox controller to PC via bluetooth.

    Sorry to hear you are having issues connecting your controller to your PC. We understand you have the Xbox accessories app and it's updated.

    Do you have an Xbox console as well? Did you update your controller via the Xbox console? The latest Xbox controller firmware update may affect Bluetooth connectivity and performance with some non-Xbox devices. If your controller is having Bluetooth-related issues after a firmware update, you can choose to revert your controller to an earlier firmware version to correct the problem. You can follow the steps here: My Xbox controller has connection issues after the last update | Xbox Support

    Please check the following troubleshooting steps here: Connect and troubleshoot Bluetooth on your Xbox Wireless Controller | Xbox Support

    Additional resources:

    Troubleshoot your Xbox Wireless Controller | Xbox Support

    -Hayabusa
  5. XBF - Hayabusa Win User

    Xbox elite 2 connection to pc issues

    Hello,

    Sorry to hear you are having trouble connecting your Elite Series 2 controller to your PC.

    Do you have an Xbox console as well? Did you update your controller via the Xbox console? The latest Xbox controller firmware update may affect Bluetooth connectivity and performance with some non-Xbox devices. If your controller is having Bluetooth-related issues after a firmware update, you can choose to revert your controller to an earlier firmware version to correct the problem. You can follow the steps here: My Xbox controller has connection issues after the last update | Xbox Support

    Please check the following troubleshooting steps here: Connect and troubleshoot Bluetooth on your Xbox Wireless Controller | Xbox Support

    Additional resources:

    Troubleshoot your Xbox Wireless Controller | Xbox Support

    -Hayabusa
  6. XBF - Hayabusa Win User

    xbox elite 2 not connecting

    Hello,

    Sorry to hear you are having trouble connecting your Elite Series 2 controller to your PC.

    Do you have an Xbox console as well? Did you update your controller via the Xbox console? The latest Xbox controller firmware update may affect Bluetooth connectivity and performance with some non-Xbox devices. If your controller is having Bluetooth-related issues after a firmware update, you can choose to revert your controller to an earlier firmware version to correct the problem. You can follow the steps here: My Xbox controller has connection issues after the last update | Xbox Support

    Please check the following troubleshooting steps here: Connect and troubleshoot Bluetooth on your Xbox Wireless Controller | Xbox Support

    Additional resources:

    Troubleshoot your Xbox Wireless Controller | Xbox Support

    -Hayabusa
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Xbox wireless controller after firmware update stoppend working on some bluetooth device

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