xbox wireless adaptor controller sensitivity issues on PC (windows 10)

Hello Just a Wagon,

Thank you for posting in the Microsoft Community.

I can see that you are experiencing issues with your controller sensitivity on your PC. This sounds like a frustrating problem that affects your gaming experience.



There are a few possible causes and solutions for this issue. One of them is to check your controller settings in the Xbox app on your PC. Make sure that the sensitivity is set to your preference and that there are no conflicts with the mouse settings. You can also try to update your controller firmware and drivers, as well as your PC's graphics card drivers. Another possible cause is interference from other wireless devices or USB ports. You can try to use a different USB port for your controller or move away from any sources of interference, such as routers, microwaves, or cordless phones.

Please see: Troubleshoot the Xbox Wireless Adapter for Windows | Xbox Support



If none of these steps resolve your issue, please let us know and we will try to assist you further. You can also visit our support website for more troubleshooting tips and FAQs. We appreciate your patience and cooperation. Have a great day!

My drivers are all updated as stated before, and that did not solve the problem. Everything driver related is up to date along with my controller that is also up to date. I tried using the troubleshooting link you listed, and it did not help if I am being honest.

Hello Just a Wagon,

Thank you for your response and update.

At this point, we recommend that you speak with our live support. Due to the complexity of the issue, it’s best to work with them as they have the necessary tools to further diagnose the issue and provide you with a timely resolution.

To contact live support, please follow the guide below:

1. Please use this link: Contact us | Xbox Support
   
   1. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
      
   2. If not, please select the country/region it is showing and select the correct one among the list.
      
   3. Make sure to use to check the available contact times of the support.
      
   4. Select the "Contact Us" button
      
   5. Select the drop-down menu options that will match your concern.
      
   6. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
      
   7. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
      
   8. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
      
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Hi,

I'm afraid the Xbox One Wireless Adaptor for PC is only compatible with Windows 10, it doesn't work with Windows 7.

Hi,

Yes, both PC's I've tried and got the same results have both been Windows 10.

So far I've tried the following:

• 2 Win10 PC's
  
• Signed in to both PC's within Xbox Game Bar
  
• All USB ports on both PC's
  
• 2 or more Microsoft branded USB-C's
  
• 2 Elite Series 2 controllers
  
• 1 Robot White Series X|S controller
  
• 1 Microsoft Xbox Wireless Adaptor for Windows 10
  
• Restarting PC's
  
• Restarting App
  
• Uninstalling and reinstalling app
  
• Checking drivers for controllers and wireless adaptors
  

I don't know what more troubleshooting steps anyone else could come up with. Open to suggestions however. Thanks again for the help so far.