Xbox Wireless Adapter for Windows 10 not showing up in Device Manager, not lighting up

Ryan Randell · Jun 23, 2023

Hey, as the title suggests, having an issue with my wireless adapter and slowly going mad because of it.

One day my wireless adapter started to have some issues. It would connect and disconnect rapidly to my PC, and eventually stay nice and properly connected despite me never unplugging it. A few weeks after that, it just straight up died. No light, nothing when I press the button, and device manager wouldn't show it as connected. I uninstalled the device from device manager and then reinstalled the driver, and still encountered the same issue. Finally I just uninstalled the device and wanted to see if windows even saw me plugging or unplugging it to no avail.

At this point, I have a belief that it's a hardware issue, but I wanted to post on here to see if anybody has any idea on what I should/could do to get it working, or if I just need to replace the poor thing.

Thanks in advance!

:)

Janet_C

Hello!

I'm an independent advisor and a member of the Xbox Community just like you.

I'm happy to help you today.

As you mention, if the device does not turn on and the device manager fails to detect it correctly, it is most likely a hardware problem, the only way to check it would be to test the adapter on another PC and identify if the exact same thing happens.

In case this is the case and the device is under warranty, you can apply for warranty through this link

https://account.microsoft.com/devices/select-de...

Greetings.

Ricardo Lechuga

Hi MikeLucasIsCool! My name is Ricardo an independent advisor ready to help you with this situation!

Have an Xbox Wireless Adapter for Windows 10? Find out how to set it up on any Windows 10/11 device. If you have an Xbox Wireless Adapter for Windows, we can also show you how to set it up on any Windows 10/11, Windows 8.1, or Windows 7 tablet, laptop, or desktop PC.

Here’s a compatibility chart for the adapter you may have:

Xbox Wireless Adapter for Windows 10

Windows 10/11 only

Xbox Wireless Adapter for Windows

Windows 11, 10, 8.1, 7

https://support.xbox.com/en-US/help/hardware-ne...

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Issavgg, have you checked if you have the latest version of Windows installed, at 22H2?

See which version of Windows 10 you have

https://support.microsoft.com/en-us/windows/see...

Updates are often seen as optional.

If you haven't updated yet, click the link below, update, and make all subsequent security updates.

Download Windows 10

https://www.microsoft.com/en-us/software-downlo...

Also, make sure all Xbox Apps are up to date in the store, and make sure you have the Xbox Companion App installed, it works with the Xbox App.

David Wirsching

Hello It's O, My name is David. I am an independent advisor, happy to help you today.

Since the Xbox Wireless Adapter for Windows drivers are included in the Windows 10 operating system, the adapter should install automatically. If not, try the solutions:

Make sure your Windows 10 device is connected to the Internet.
Make sure your Windows 10 device is updating by going to Windows Update from your device and checking for available updates.
Restart your device and try again.
Make sure USB ports are not disabled in Device Manager.
Try another USB 2.0 or 3.0 port.

Try reinstalling the drivers in case they have been partially installed. For this, you need to uninstall the drivers. Follow these steps to carry out this process:
Go to Device Manager.
Look for Xbox Wireless Adapter for Windows in the Network Adapters section.
Click Xbox Wireless Adapter for Windows to open the Properties window.
Click the Driver tab.
On the Driver tab, click the Uninstall button.
In the confirmation window, activate Remove the driver software for this device.
Disconnect the Xbox Wireless Adapter for Windows and restart your Windows 10 device. When your device is back up and running, plug in the adapter.

Best regards.

DrifterX22

xbox wireless adapter troubleshooting

The adapter didn't auto-install

Because the drivers for the Xbox Wireless Adapter for Windows are embedded within the Windows 10 operating system, the adapter should auto-install. If it doesn't, try the following solutions:

Make sure your Windows 10 device is connected to the Internet.
Make sure your Windows 10 device is up to date by going to Windows Update on your device and checking for available updates.
Reboot your device and try again.
Ensure your USB ports are not disabled in your Device Manager.
Try another USB 2.0 or 3.0 port.
Try reinstalling the drivers in case they have partially installed. To do so, you need to uninstall the drivers. Follow these steps to complete this process:
1. Go to your Device Manager.
2. Locate Xbox Wireless Adapter for Windows in the Network adapters section.
3. Click Xbox Wireless Adapter for Windows to bring up the Properties window.
4. Click on the Driver tab.
5. On the Driver tab, click the Uninstall button.
6. On the confirmation window, check Delete the driver software for this device.
7. Unplug the Xbox Wireless Adapter for Windows and reboot your Windows 10 device. Once the device is back on, plug in the adapter.
8. If the Xbox Wireless Adapter for Windows still does not install, follow all of the above steps thoroughly one more time. If this doesn't work, your adapter needs to be replaced. See How to get service for
  
  your Xbox Wireless Adapter for Windows.

Xbox Wireless Adapter for Windows 10 not showing up in Device Manager, not lighting up