Xbox Wireless Adapter Choppy Audio

Wyvernruler5 · Dec 21, 2021

I have found a real issue with the Xbox Wireless Adapter that verifiable and easily repeatable. There are dozens of tickets and posts across Microsoft and third-party forums where Microsoft support is either completely absent or has responded to the thread without actually providing a fix for the issue. People are unable to use this product as there is no fix and no way to request support. Please help us. Stop ignoring us.

Using the Xbox Wireless Adapter on Windows 10 (and I imagine Windows 11), playing any game that supports Dolby audio or Windows Sonic for Headphones while using an official Xbox Wireless Headset or third-party headsets like the Razer Kaira Pro that use the Xbox wireless protocol, choppy audio that cuts out or stutters is produced. Furthermore, this extends to other apps (though less consistent) like streaming Hulu, or listening to Spotify.

I have verified this across multiple machines and headsets. This does not appear to be present on current firmware of the Xbox One and Xbox Series X/S consoles.

There are actual dozens of threads where no real action has been taken by support. The adapter firmware itself has not even been updated in four years, yet Xbox is still selling this adapter without providing support. Why is this happening and how can we fix it?

:)

The Golden Ghost

Yesterday (12/1/2021), I experienced extremely choppy audio in Warzone. Thinking this may be a wireless issue, I unplugged the XBox Wireless Adapter and used the USB-C port for audio (USB-C to USB-C). Guess what? I still had choppy audio on the Xbox Wireless headset! I switched to an older 3.5 mm headphone, and the audio was fine.

I think switching to a wired headset is a good idea at this point, as the Scruffy Fuzzy said above.

RaymondAung

Nice, 3 months and still no reply.

SeRoM_1

Hey there !

I dont know why my answer was delete ... I repost here !

Stop taking us for idiots. There is many thread on this subjet.

Our drivers and OS are updated. All headset are updated (Bang & olufsen, Steelseries, Astro, even the Xbox wireless Headset)

Strangely they all share this dongle, so make it go up once and for all !

Regards

Geri M.

Hi Lord Beerman,

Thank you for posting Xbox Community Forum.

We appreciate for the time and effort you have extended and we also understand how you are feeling right now with regards to this issue.

What we can suggest here now is;

If you have not tried this, we would like to suggest to update the headset through the manufacturer's provided or suggested software (razer).

If still the problem persist, help us to help the community by sending a feedback and submit a bug on this issue. Please visit to this link: Provide feedback to Team Xbox | Xbox support and submit a bug.

Submitting a bug through the Xbox App

1. Navigate to the top right of the application and select your gamerpic icon

2. Select “Feedback” in the drop-down menu

3. Select “Report a problem”

4. Click Give new feedback

5. Add [Xbox Forum] in “Summarize your feedback” followed by a feedback summary

a. Summary should be descriptive and fully detailing the error you are receiving. Links redirecting to this forum post will not be accepted and will cause a delay in your feedback submission.

6. Category should automatically be selected.

7. In the "add more details" category, you will have the option to "Recreate my problem". Recreating the problem will help us further pinpoint the error you are receiving.

8. Once complete, post the title of the bug report along with the submission date in this thread.

In ln locating the "Recreate my problem" on the feedback hub, please follow the picture below.

If you have other clarifications about this matter, you can get back to us by replying to this post.

We are looking forward to your response.

Sincerely,

Xbox Forum Moderator

Microsoft Community

larshag

This issue exists over 2 years now

MS **** us

Xbox Wireless Adapter Choppy Audio