Xbox Windows 10 Wireless Adapter Mic Issues

Rmdnnnn · Sep 7, 2019

I have a xbox windows 10 wireless adapter and the steelseries arctis 9x headset. When I use the adapter, I don't get mic input, and now the adapter doesn't work at all. Does anyone know why this has happened, and how to fix it?

Audio works fine, but now can't connect a controller or headset, and it won't turn on.

:)

XBF Steven R

Hey there Rmdnnnn

Thanks for reaching out to the Forums for advice on how to hopefully get your adapter to respond. I can totally see how this kind of situation could be disheartening. We actually have a troubleshooting article specifically for troubleshooting that accessory
entitled Troubleshoot the Xbox Wireless Adapter for Windows that I recommend reviewing for potential resolution
of the problem.

When you get a chance, give the information there look through, try those steps and let us know how that helped.

Thanks!

darkist1

Is there not potentially a windows update you require for this device to work? it should be popping up saying a new device has been added to the system.

Rmdnnnn

That article was what I originally tried, and I tried again. This time, The XBOX ACC device file is not under the network adapter file, but instead is under it's own file. I have no idea why it has done this.

Rmdnnnn

When I attempt to use the adapter, it simply does not light up for connectivity, or send the set-up message. I can't use it at all, and I fully shut down my PC to try and fix it twice.

Onyx Is Here

before we jump straight into a repair let's see if we can't solve the problem here.

What happens when you try to use the adapter?

Is there any error code when trying to connect?

Have you tried shutting your PC fully down then start it up again to see if that works?

Xbox Windows 10 Wireless Adapter Mic Issues