Xbox will turn on, but home screen never appears

FlyingFludoodle · Sep 25, 2017

My Xbox One no longer works properly, when I try turning it on it'll bring up the big green screen with the Xbox logo and it will hang there for a few minutes, then the screen goes blank. I've tried power cycling it multiple times as well as resetting the
power brick. Please help.

:)

Senshikiwarrior · Sep 25, 2017

Home Screen Guide won't appear! HELP

When I'm on my home screen I press the Glowing big X button on my controller to get the guide to pop up and my screen gets a bit dark but the guide never appears, even in games or streaming apps it won't appear! This means I have to turn off my console and
turn it back on just to get back to the home screen! Someone please give me the answer!

killerbunniesKB · Sep 25, 2017

Broken/ glitched Xbox one

so when I turn on my Xbox it goes through the loading screen and appears on the home screen but when anything is clicked on it slightly tints the screen then a few minutes later the error code 0x80070102 appears I am not able to go to settings or my apps
and I can not attempt to log my account in

Mister Cizl · Sep 26, 2017

Hey FlyingFludoodle! Check out
these steps and see if they help get that console back up and running. Post back and let us know how it goes!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Mister Cizl

Hey FlyingFludoodle! Check out
these steps and see if they help get that console back up and running. Post back and let us know how it goes!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

charlielimarj

Hi, could you write the problem with your console again? Apparently the info you provided appears incomplete.

I turn on my xbox 360 super slim by pressing the console button. xbox turns on, starts, the tv screen appears the home screen and after a few seconds the tv screen goes dark, as if the xbox had disconnected from the tv or had turned off. the power button is still green in this situation. when this happens I can not turn off the xbox on the button ... as much as I need it continues access in green. To delete I have to disconnect the console from the power supply.

OmarLinares

Sounds like you will need this:

support.xbox.com/.../system-updates-solution

But first try to press, with console on the power button for some 6 seconds and then when turns off, disco the power cable from the back of the console for 10 seconds, then reconnect it

Mad Cow Dizease

Hey MatthewFive48,

Can you please try power cycling the console? That will clear the console's cache. Hold down the Xbox One's power button for 10 seconds to do so.

ImAice

Hi! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

So the first thing we need to do is check and see if you can bring up the Xbox Startup Troubleshooter. You will need to hold the bind and eject on this method.Try doing this for me:

Power off your console, and then unplug the power cord to ensure that the console is completely powered off. Wait 30 seconds, and then plug the power cord back in. Press and hold the SYNC button (located on the left side of the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console. Continue holding the SYNC and EJECT buttons for 10-15 seconds. Listen for two “power-up” tones a couple of seconds apart. You can release the SYNC and EJECT buttons after the second power-up tone.

When the console powers up, you will see the Xbox Startup Troubleshooter, let me know if you see it okay?

Xbox will turn on, but home screen never appears