Xbox will play audio but freeze the video on youtube and microsoft edge

Does factory resetting erase game saves?

Sorry to hear it. Please try holding the power button on the console for 10 seconds till it shuts down then unplug it and let it sit for 5 minutes to see if that helps.

If that doesn't work then do a factory reset on the console. There's an option to keep installed games and apps so you won't need to redownload them.

Hi there,

If you go to your dashboard you should be able to quit out of Edge totally, that should resolve the issue

Hey, GlassofMilk!

Not as long as you select the option "reset the console and keep my games & apps."

All the games will then stay installed on your console as they should and all your game progress for the games are attached to your gamertag via the cloud, so as long as you make sure you can sign into that gamertag with the progress you're looking for,
you should be good.

For more info about that, try looking at the info included in
Xbox One cloud game saves: FAQ

Try the reset if you can, and let us know if my advice helped in resolution of the issue

Thanks!

Hey, GlassofMilk!

So that advice from previous post should clear up the problems.

If you're not sure on how to do that here are steps a)
Powercycle the console

b)
Reset the console

I'd also make sure that your tabs are all closed properly.

We also have some steps on how to close stubborn
tabs here.

Let us know how those steps help you out with the resolution of the issue

Thanks!