Xbox will not work, tried many things.

Hello! Thanks for responding! I tried the steps on the website it shows on the “something went wrong” screen. I haven’t tried updating it via USB, mainly because I don’t have one. I could try to get one soon, and then try it. If not, I might be getting a new Xbox for Christmas, if I use my account on it will it bring the error screen up? Thanks for telling me about the cloud saves

So, I got a new Xbox. I had instant sign in on the one that broke, does that interfere with setting up the new one with my account in any way?

Hey, no worries!

Unfortunately, if the offline update (OSU1) doesn’t resolve the issue and both reset options don’t help either, then the only other option would be a repair or replacement. As per the Forum Guidelines, self-repair can’t be advised here (otherwise, I would’ve tried to assist with replacing the internal components).

Microsoft/Xbox no longer officially repair Xbox One S consoles and out-of-warranty service costs can be expensive anyway:

Getting your Xbox device serviced | Xbox Support

If you send your console to a third party repair store, just be sure to go to a trusted and reputable one with genuine Microsoft replacements that are compatible for your country/region. Considering all the time and costs involved, it would probably be more ideal (generally cheaper) to just purchase another console - perhaps upgrade to the Series X|S if possible.

I’ll stay subscribed to this thread until it’s automatically locked in a few months, and you can always share an update on your progress anytime

Hello! Thanks for your guy’s help! One more thing- do I have to pay for the games again or just download them if it’s a different console? Sorry to bother, thanks in advance!

(Also, how do I save games from an Xbox to a drive if I can’t get into settings? Sorry)

Hello! I guess I’ll try the update whenever I can. Thanks for your help! I know I have to reformat a usb flash drive to something, but does it matter what type I buy it as?