Xbox will not show on screen or connect to controller

Hello Micah,



Thanks for coming to the forums with your issue with a blank screen. We recommend trying out the
troubleshoot wizard for blank screen. Please be sure to try all of these
and let us know. If still having issue not seeing anything you may want to think on getting the console repaired. You can set one up on the
device support page.



Thanks,

Brad

To update your controller firmware:

• Connect a controller to your Xbox One with a USB cable. Keep any headsets connected to the controller.
• Connect to Xbox Live.
• Press the Menu
• Go to Settings > Devices & accessories. Select the controller.
  • If you have multiple controllers attached, you can select Buzz – which will cause the selected controller to vibrate.
• Then select Update to download the new firmware to the controller attached via the USB cable, and the screen will show the Updating controller … progress screen
• When you see the Controller updated screen, press ‘B’ to go back to the Devices & accessories main page

Hi there,

have you reviewed your audio settings and/or trying to update the controller itself again by plugging it into the XBOX ?

Connect a controller to your Xbox One with a USB cable. Keep any headsets connected to the controller.

Connect to Xbox Live.

Press the Menu

Go to Settings > Devices & accessories. Select the controller.

If you have multiple controllers attached, you can select Buzz – which will cause the selected controller to vibrate.

Then select Update to download the new firmware to the controller attached via the USB cable, and the screen will show the Updating controller … progress screen

When you see the Controller updated screen, press ‘B’ to go back to the Devices & accessories main page

Re-select the controller

regards,

BRAD

Have you checked if controllers need an update?

To update your controller firmware:

• Connect a controller to your Xbox One with a USB cable. Keep any headsets connected to the controller.
• Connect to Xbox Live.
• Press the Menu
• Go to Settings > Devices & accessories. Select the controller.
  • If you have multiple controllers attached, you can select Buzz – which will cause the selected controller to vibrate.
• Then select Update to download the new firmware to the controller attached via the USB cable, and the screen will show the Updating controller … progress screen
• When you see the Controller updatedscreen, press ‘B’ to go back to the Devices & accessories main page

Make sure the controller is on, and also make sure the battery indicator shows a plug connection instead of just a battery level on the Home screen.