Xbox will not load anything

Traevam17 · Jun 5, 2019

After I turn on my Xbox, I can sign in like normal. If I try to load anything at all it gives me the same error message. "For some reason [app] took too long to start. (0x8027025a)" I have done everything that the Xbox troubleshoot says can work. I believe
it has something to do with my storage in the system. This is because before my Xbox started doing all of this, my game froze and told me to clear my saved games in the settings menu. I followed its instructions and it bricked my device for about an hour and
a half while I was troubleshooting and talking on the phone with an Xbox representative. Eventually it turned back on and loaded back up. I want it to successfully factory reset my Xbox, but like I said even the settings will not load. I have no idea on what
to do and I do not have the money to send my Xbox in to get it repaired. HELP! My overall question is this, Is there anything that I can do to factory reset my Xbox without the ability to open my settings menu or is there any other way to fix my Xbox?

:)

XBF Chris J

Hello Traevam,

Thanks for posting here on the Xbox forums. There is definitely a way to set up a factory reset without getting into the settings screen. Follow these steps to start up your console in the troubleshooting menu :

Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
Wait 30 seconds, and then plug the power cord back in.
Press and hold the BIND button (located below the Xbox button on the console) and the
EJECT button (located on the front of the console), and then press the
Xbox button on the console.
Note The Xbox One S All-Digital Edition does not have an
EJECT button. You can bring up the Xbox Startup Troubleshooter on this console by holding only the
BIND button (steps 3 & 4) and then pressing the Xbox button .
Continue holding the BIND and EJECT buttons for 10-15 seconds.
Listen for two “power-up” tones a couple of seconds apart. You can release the
BIND and EJECT buttons after the second power-up tone.
The console should power up and take you directly to the Xbox Startup Troubleshooter.

I hope this helps! You can also find these steps on this link by following the troubleshooting for

updating your console offline.

StigraySt

Before anything try this:

1. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.

2. Wait 30 seconds, then plug the power cord back in.

3. Press and hold the BIND (controller sync button located on the left side of the console or bottom right if a one S or one X) and the EJECT button and then just press the Xbox button on the console once.

4. Continue holding the BIND and EJECT buttons for 10-15 seconds.

5. Listen for two “power-up” tones a couple of seconds apart. You can release the BIND and EJECT buttons after the second power-up tone.

6. The console should power up and take you directly to the Xbox Startup Troubleshooter.

7. To reset your console from the Xbox Startup Troubleshooter, use the D-pad and A button on your controller to select Reset this Xbox.

9. When prompted, select Keep games and apps. This option will reset the OS and delete all potentially corrupted data without deleting your games or apps.

I have just tried this a few seconds ago and I have an error that says: "System Error: E102 00000C12 80070002" and I have the following options: Restart this xbox or Troubleshoot

BakyOsijekHr

Before anything try this:

1. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.

2. Wait 30 seconds, then plug the power cord back in.

3. Press and hold the BIND (controller sync button located on the left side of the console or bottom right if a one S or one X) and the EJECT button and then just press the Xbox button on the console once.

4. Continue holding the BIND and EJECT buttons for 10-15 seconds.

5. Listen for two “power-up” tones a couple of seconds apart. You can release the BIND and EJECT buttons after the second power-up tone.

6. The console should power up and take you directly to the Xbox Startup Troubleshooter.

7. To reset your console from the Xbox Startup Troubleshooter, use the D-pad and A button on your controller to select Reset this Xbox.

9. When prompted, select Keep games and apps. This option will reset the OS and delete all potentially corrupted data without deleting your games or apps.

SamWild93

Hello RebelLicense969 👋

Are you still having the same problem with it yet ? & I see someone also selected they have the same problem.

May I ask what happened the last time your Xbox was fully functioning ?

Thank you

Francia J.

Hi SkellieShooter, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

There is a big chance that the External hard drive is corrupted which may have caused the issue.

Please perform a powercycle then check if your games and apps will now be visible, in the meantime please unplug the External hard drive as well.

POWERCYCLE CONSOLE

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

Once your games are all backup, please try to launch them and make sure that the hard drive is still unplugged. If it works, you can then try to insert the hard drive to check if it will work or not.

Xbox will not load anything