Xbox will not let me sign in

Grim ReaperA06 · Aug 19, 2015

When i got an xbox one i had to change the previous email the account was assigned to. I changed the account and I was able to go on xbox live and everything but now suddenly its not letting me sign in and asks for the password to the email I had deleted
from the account, And even though I know this password its saying its the wrong one. Is there any way to change it to ask for the new email I had changed it to?

:)

cynic(2) · Aug 19, 2015

Will not let me sign in

The same thing with me. I have tried removing the account and it fails. It also failed right away when trying to add a new account.

Karns · Aug 19, 2015

Will not let me sign in

I have my account where it is signed in offline, and i also have a passcode on the account after i put in the passcode when i turn on my xbox, it just sits there and will not let me sign in, the circle is rotating which i guess it means that it is loading,
but it will not let me sign in and ive left this for over an hour and it does not change, please if anyone can help, thank you,

iNb4 Ownage · Aug 19, 2015

Hello,

Thanks for your support message.

Please delete, then re-download the profile. If you need help, please follow these steps in the article link below.

Remove an Account from an Xbox One Console

Should you have any other concerns, feel free to post back.

Cheers!

iNb4 Ownage

Hello,

Thanks for your support message.

Please delete, then re-download the profile. If you need help, please follow these steps in the article link below.

Remove an Account from an Xbox One Console

Should you have any other concerns, feel free to post back.

Cheers!

Zak M

To check if you’ve been banned you can go to: https://enforcement.xbox.com/

As for the issue of not being able to login, it would be best to contact Microsoft as they will be able to assist you better with account issues. Link to Microsoft support: https://support.microsoft.com/contactus

GrowlingYapper

Go into settings/account/sign-in, security,& passkey make sure nothing as been change in how you sign in.

XBF Aicha T

Hello There ! Would you please try to rest your password online here: Recover your account (live.com). If you manage to change it successfully then there's no issue with your account. just try to rest your console and try again entering your account with the new password. However, if you cannot change it, then there's must be a ban. In this case, I will advice you to try the solution provided by @Zak M!

Firsmarin

1. Update your security proofs:

support.xbox.com/.../security-proofs

2. Change your passwd on pc again

3. Delete system cache on your xbox

support.xbox.com/.../clear-system-cache

4. Try to re-download your profile

Xbox will not let me sign in