Xbox will not let me go online

Xbox will not let me go online
Remove your profile from the console Using the steps here:
http://xbx.lv/1kQseEQ
and then >

Power cycle the console using these steps:
http://xbx.lv/1ylg26E
Then sign back in and see if your able to use Xbox Live Gold features.

:)

 

Not letting me go online

Hey, nate!

I'm sorry to see any issues getting online! This error is most commonly associated with not having Gold on your account, or not having a Gold account using Home console as your console. You can check to see if you have Gold by going to the
commerce.microsoft.com site and click on Subscriptions. If you don't see one there, you'll need to purchase Gold in order to get online if someone with Gold is not using Home console on your console.

However, if you see Gold there, then you may want to
contact us via phone or chat to look into any billing or account issues you may have. Let me know how it goes for you!

--------------------------------------



Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

 

Not letting me go online

my Xbox 1 will not let me play online in any game it said I do not have permission to. It started when I got a new Xbox 1. Help!

 

Remove your profile from the console Using the steps here:
http://xbx.lv/1kQseEQ
and then >

Power cycle the console using these steps:
http://xbx.lv/1ylg26E
Then sign back in and see if your able to use Xbox Live Gold features.