Xbox will not give me a refund for Cyberpunk 2077

I have the same problem, I pre ordered the game but was not charged for it until the 5th of December which hurt us financially to start with. The game is unplayable in it's current form and I requested a refund on the 15th of December, well before the
14 days. I was denied and they closed the case so to speak. Then I received a message from Xbox on my console saying "Recently you were denied a refund for Cyberpunk 2077. Since then we expanded our policy to offer refunds for this game. If you still want
a refund, please reply to the refund decision email we sent you and we'll approve it, or visit support.xbox.com/contact-us to request a call or chat." Still waiting to hear from them.

i am in the same boat but i got a notification to reply to the email i got telling me my refund was declined but i never got a email.

So I requested a refund for cyberpunk last week and the request was denied. Pls give me my money back.

Thank you.

Hi there, sorry to hear you're disappointed with Cyberpunk 2077

We know the developers at CD Projekt Red have worked hard to ship Cyberpunk in challenging circumstances. However, we also realize that some players
have been unhappy with the experience on older consoles. To ensure that every player is able to get the experience they expect on Xbox, we’re expanding our existing refund policy to offer full refunds to anyone who purchased Cyberpunk 2077 digitally from the
Microsoft Store, until further notice. To request an Xbox refund, follow the steps on our Xbox refund page.

For help refunding, please go to

https://support.xbox.com/en-US/help/subscriptions-billing/buy-games-apps/refund-orders

I hope this was able to help you out, for any further assistance do not be afraid to contact support or reply with more questions.

-Phil

Hi

For me it would have to be Cyberpunk 2077

Cyberpunk 2077 and Senua looks great to me