Xbox will not download latest update for fortnite

Since the newest fortnite update, my game will not start, nor will my xbox one download the update. I have experienced issues before when trying to play fortnite after a large update, but this time I cannot even open the game because the update won't even
download. I have plenty of space on my hard drive, so I know that can't be the problem. Every time I click on the update to download it, it takes a few seconds to think, and then it says, "Installation stopped."

I have no idea what to do, and Epic Games will not get back to me in a timely manner nor will I get a decent answer.

Please help.

:)

 

Certain updates won’t automatically update?

I was wordering why certain updates didn’t download automatically. For example one day fortnite will download an update automatically but the next day it won’t? I do have fortnite installed on my Xbox so it doesn’t have anything to do with the home Xbox
thing. It’s also other games this does it for

 

Games won’t load.

Hi, I need help with a few of my games not being able to load. I have two hardrives and left my Xbox on overnight to download a few games. In the morning I had a update on fortnite and after I downloaded it fortnite wouldn’t load. I had to delete fortnite
and reinstall it. Than later that day fifa 18 would not load saying “This game took to long to start.” Both them games are on different hardrives. I have a very slow download speed and these downloads will take very long to do. All the other games on those
hardrives run perfectly.

 

Hey Circle thanks for taking the time to bring this issue to us!

We suggest trying to
uninstall and reinstall the game from the console since this could be a licensing issue. Give it a shot and let us know how it goes so we can get this issue resolved and get you back up and running!

 

Every time I try to uninstall, the game file leaves the "My Games" section, but does not seem to uninstall. When I try to reinstall, it just reappears but does not download the ~12Gb that makes up the game. So I am curious as to whether it actually ever
uninstalls at all. I have tried restarting and shutting off the Xbox during this period when it is said to be "uninstalled" to see if that might refresh anything, but it does not help. The same thing always happens no matter what I try.

 

Hi there Dcircle,

Thanks for the reply! I recommend trying a
power cycle of the console first. Then try the uninstall and reinstall of the game.

If the problem persists, try doing a
soft factory reset of the console, Reset and keep games and apps to help reset the operating system. Please note before doing this troubleshooting step, make sure to know your email and passwords for your Xbox profiles.

Try this out first and let us know the results.

 

The power cycle worked.

Thank you!