Xbox website won’t let me sign in

Hello Vivan Patel,

We appreciate you for sharing your concern with us and welcome to Xbox Forums.

We understand that you are having trouble signing-in to your Xbox account. There could be several reasons why you are experiencing this issue. One possible reason is that there may be a problem with your internet connection. Another possible reason is that there may be an issue with your browser's cache or cookies. However, you mentioned that you have done clearing the cache from your end still the issue persists. Thank you for doing that prior sharing this to us. Nothing to worry, let's try and work on this together in a timely manner.

Firstly, since you confirmed that the issue still there after the steps you've done. I would suggest you try signing-in to your Xbox account from a different device or browser to see if the issue persists. If the issue is not resolved, please follow the steps below:

• Make sure to verify your Microsoft account security information through http://account.microsoft.com/.
  
• Try resetting your password. Here's how to do it:
  
  • Go to the Xbox sign-in page or Microsoft page and click on "Forgot password?"
    
  • Enter the email address associated with your Xbox account and follow the instructions to reset your password.
    
• If the issue persists, try disabling any browser extensions or add-ons that may be interfering with your sign-in process.
  
• Check your internet connection. Make sure that you have a stable internet connection on your device.
  
• Check if there are any service alerts or outages on the Xbox Live Status page.
  
• Make sure that your account is not blocked or suspended due to a violation of the Microsoft Services Agreement.
  

If none of the above step's work, please contact Xbox Support for further assistance.



I hope this helps you sort your issue. Let me know if you have any further questions or concerns.

Kind regards,



Microsoft Community Moderator

Hello Vivan Patel,



We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a new discussion (microsoft.com), as we will not be monitoring this thread going forward.









Thank you for understanding.



Respectfully,



Microsoft Moderator

Ok so I can login on the Microsoft home page and Xbox but if I go to the Xbox app on computer it won’t let me sign in same if I go into Minecraft the game it won’t let me sign in also sorry for the late reply

Hi there Dispositionfr, my name is Gerardo, and I'm an Xbox player. I'll be happy to assist you with any questions or concerns you may have.

It seems that, according to the official Minecraft website, it's not possible to unlink a Microsoft account from a PlayStation account to link a different account. Please note that this restriction is imposed by PlayStation, not by Xbox/Microsoft, as they determine which accounts can be linked on their platform and how it is done.

Here is the information I found on the Minecraft Help website:

https://help.minecraft.net/hc/articles/360037725571-Minecraft-for-PlayStation-FAQ



It's also important to take into account the following note found on the same website:



In this case, I recommend trying to contact the PlayStation Support team to see if they can assist you in linking a different Microsoft account or explore alternative solutions. As mentioned earlier, this restriction is from PlayStation on their platform.

You can contact PlayStation Support through the following link:

https://www.playstation.com/support/playstation-support-contact-guide/

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Please keep in mind that in this public Xbox community forum, we are fellow players like you, trying to help and guide other players.

I appreciate your understanding and I wish you good luck!

Kind regards,
Gerardo.

Thank you so much! it let me sign in now!