xbox website not signing me in

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good morning

Clear your browser's cache: The cache is a temporary storage area where your web browser stores copies of web pages, images, and other data. Clearing the cache can help resolve issues with loading or accessing websites.

Clear your browser's cookies: Cookies are small files that are stored on your computer by websites you visit. Clearing the cookies can help resolve issues with accessing websites or staying logged in to accounts.

Try using a different web browser: If the issue persists after clearing your cache and cookies, try accessing the website using a different web browser. This can help determine if the issue is with your web browser or with the website itself.

Make sure you're using the correct login information: Double-check that you are entering the correct email address and password for your account. If you've forgotten your password, you can reset it by following the prompts on the sign-in page.

Hello Vivan Patel,

We appreciate you for sharing your concern with us and welcome to Xbox Forums.

We understand that you are having trouble signing-in to your Xbox account. There could be several reasons why you are experiencing this issue. One possible reason is that there may be a problem with your internet connection. Another possible reason is that there may be an issue with your browser's cache or cookies. However, you mentioned that you have done clearing the cache from your end still the issue persists. Thank you for doing that prior sharing this to us. Nothing to worry, let's try and work on this together in a timely manner.

Firstly, since you confirmed that the issue still there after the steps you've done. I would suggest you try signing-in to your Xbox account from a different device or browser to see if the issue persists. If the issue is not resolved, please follow the steps below:

• Make sure to verify your Microsoft account security information through http://account.microsoft.com/.
  
• Try resetting your password. Here's how to do it:
  
  • Go to the Xbox sign-in page or Microsoft page and click on "Forgot password?"
    
  • Enter the email address associated with your Xbox account and follow the instructions to reset your password.
    
• If the issue persists, try disabling any browser extensions or add-ons that may be interfering with your sign-in process.
  
• Check your internet connection. Make sure that you have a stable internet connection on your device.
  
• Check if there are any service alerts or outages on the Xbox Live Status page.
  
• Make sure that your account is not blocked or suspended due to a violation of the Microsoft Services Agreement.
  

If none of the above step's work, please contact Xbox Support for further assistance.



I hope this helps you sort your issue. Let me know if you have any further questions or concerns.

Kind regards,



Microsoft Community Moderator

Hello Vivan Patel,



We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a new discussion (microsoft.com), as we will not be monitoring this thread going forward.









Thank you for understanding.



Respectfully,



Microsoft Moderator

It just signs me in and takes me to the xbox website

Very strange, I wonder if its your settings on your devices.