Xbox Warranty returns are sub par

Discus and support Xbox Warranty returns are sub par in XBoX on Consoles to solve the problem; My Controller on the XB1 has went bad. Left Thumbstick drifts up and left in games, the left trigger sticks in occasionally and the left thumbstick is... Discussion in 'XBoX on Consoles' started by REGNASTON, Aug 11, 2014.

  1. REGNASTON
    REGNASTON Guest

    Xbox Warranty returns are sub par


    My Controller on the XB1 has went bad. Left Thumbstick drifts up and left in games, the left trigger sticks in occasionally and the left thumbstick is very slow responsive in the XB1 home screen. Also there is something loose inside (has been since day one).

    I bought the extended warranty with MS and I regret it (I should have bought the warranty with the retailer as I could have just taken the controller back in and they would have given me a new one)

    With MS I have to package my Controller, send it to their depot and wait for them to send it back to me. So I am without a controller for at least 3 days (possibly more) and I had to pay for shipping

    Only after MUCH complaint did they decide to give me 3 months free xbox live to offset shipping ... but the wait it the stupid thing.

    Here is how it should work



    1. Open Ticket

    2. MS Sends you a controller and a prepaid box for old controller

    3. You ship you old controller back within 30 days or you are charged on your credit card

    :)
     
    REGNASTON, Aug 11, 2014
    #1
  2. CAMARO Xlll
    CAMARO Xlll Guest
    xbox 1

    Yay, another one of these threads. I am sick of hearing people complain on here. If you feel it is that sub-par, then return it and stop complaining about it.
     
    CAMARO Xlll, Aug 11, 2014
    #2
  3. IsaacClarkeSNL
    IsaacClarkeSNL Guest
    MW3 on Jimmy Fallon

    I see it. Treyarchs graphics are sub-par.
     
    IsaacClarkeSNL, Aug 11, 2014
    #3
  4. Mister Quimby
    Mister Quimby Guest

    Xbox Warranty returns are sub par

    Hey there REGNASTON!

    I am sincerely sorry to hear about the controller issues and I can definitely understand how frustrating that could be. We certainly appreciate your feedback and in order to make sure that your suggestions get to the right place, I recommend posting your suggestions
    on our Xbox Feedback page. Thanks!
     
    Mister Quimby, Aug 11, 2014
    #4
  5. Gatedialer
    Gatedialer Guest
    Return time is horrendous. I had to send in my PSU, paid for the replacement and mail off. I sent it off in August 2015 and have YET to get my replacement. I contact customer service about 2 weeks ago and have yet to get my PSU replacement. So nice to have
    spent $38 for no service.
     
    Gatedialer, Oct 29, 2015
    #5
  6. Mister Quimby
    Mister Quimby Guest
    Hey there Gatedialer!

    Please go ahead and create a new thread if you haven't already. This way you can receive support specifically tailored to you. Be sure to include the details of the issue as well as any troubleshooting steps that you have tried. Thanks in advance!
     
    Mister Quimby, Oct 31, 2018
    #6
  7. Mister Quimby Win User

    Xbox Warranty returns are sub par

    Hey there Gatedialer!

    Please go ahead and create a new thread if you haven't already. This way you can receive support specifically tailored to you. Be sure to include the details of the issue as well as any troubleshooting steps that you have tried. Thanks in advance!
  8. Gatedialer Win User

    Xbox Warranty returns are sub par

    Return time is horrendous. I had to send in my PSU, paid for the replacement and mail off. I sent it off in August 2015 and have YET to get my replacement. I contact customer service about 2 weeks ago and have yet to get my PSU replacement. So nice to have
    spent $38 for no service.
  9. Mister Quimby Win User

    Xbox Warranty returns are sub par

    Hey there REGNASTON!

    I am sincerely sorry to hear about the controller issues and I can definitely understand how frustrating that could be. We certainly appreciate your feedback and in order to make sure that your suggestions get to the right place, I recommend posting your suggestions
    on our Xbox Feedback page. Thanks!
  10. CAMARO Xlll Win User

    xbox 1

    Yay, another one of these threads. I am sick of hearing people complain on here. If you feel it is that sub-par, then return it and stop complaining about it.
  11. Kinectimal Win User

    Is the Xbox One just a subpar PC?

    No! It's not a sub-par PC! Where did you get a silly idea like that? The Xbox One is NOWHERE close to being a sub-par PC. If you must know, it's actually the most advanced universal remote ever made. Duh! ; )
Thema:

Xbox Warranty returns are sub par

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