Xbox Warranty Process

Discus and support Xbox Warranty Process in XBoX on Consoles to solve the problem; My Xbox series x stopped booting after freezing during the launch of Planet Coaster, since then it powers on for 1 minute with no signal then turns... Discussion in 'XBoX on Consoles' started by ido420, Jun 4, 2021.

  1. ido420
    ido420 Guest

    Xbox Warranty Process


    My Xbox series x stopped booting after freezing during the launch of Planet Coaster, since then it powers on for 1 minute with no signal then turns off.

    I started the warranty process but all they provided was an email and label... I have no printer to print the label... I have no box or packing materials to ship my xbox back.

    Years ago when I had to send my original Xbox One in for warranty they asked for my credit card for a deposit, sent me a replacement machine which came with a box and label to return my broken system. After I returned that system they removed the hold on my card. This process was painless and great.

    This new process is not easy, and apparently they expect me to pay the UPS Store to pack the system and print the shipping label, since I have a warranty I feel I shouldn't be paying a single penny for what is obviously a manufacturer defect (a game crashing shouldn't break a system).

    I've called xbox but the "foreign" guy from Central America sounded like a broken record of telling me to print it at a freinds house and magically find a free box and packing materials. I asked him to promote my ticket to 2nd level or his manager and he kept giving me **** about they have the same tools as him. I don't care, promote my ticket.

    Customer service is going downhill at Microsoft, anyone know of anyway I can contact someone to allow me to use the old process.

    :)
     
    ido420, Jun 4, 2021
    #1
  2. XBF Meryem R Win User

    Xbox Warranty Process

    Hello there!

    Regarding the repair exchange process you will just need to contact our support and they will be able to let you know on how you can send your device.

    Contact us | Xbox Support

    Also, usually on the e-mail that you receive with your shipping label you should be able to find all the extra information you need.
  3. ngocphi Win User

    Xbox Warranty Process

    Fyi op.don't send it in the original box it will increase the likely hood it gets stolen o. The way

    You can goto a grocery store to get a box

    Why cant you ask your workplace for a print out my sup doesn't mind it costs pennies for businesses or your school

    They might even have a box for you

    Businesses and schools .don't like waste so you taking a box out of their hands is doing them a favor and less to throw out which costs money and fills up landfill space

    You are only making more work for yourself by not doing it yourself

    Do you really care about a 10 dollar box when you have a 700 dollar console that needs to be replaced

    Or a free box and a simple favor from your school or workplace for a label plus a free box

    That takes mins to do

    In this day and age you don't have a printer ? Or a neighbor with one instead of spending hours trying to get a box and a print from a company that could weeksdue to the current world conditions why not head to your neighbor and get a box or printout or workplace for one that takes mins
  4. ngocphi Win User

    Xbox Warranty Process

    That was a long time ago

    Have you tried a factory reset ?

    https://support.xbox.com/en-CA/help/hardware-network/console/reset-console-to-factory-defaults

    You can goto a store and buy a box or goto your local grocery store and ask for ione or even goto FedEx and get a box and print the label right there

    They havent advance ship in years and there is no proccess to send you an advance ship

    Not with the current world conditions right now and the chip shortage

    Hate to break it to you

    NO company does advance ship especially with the current world conditions right now so it's not really a customer service issue

    It's about safety

    There are quarantine periods etc and safety protocols that MUST be followed

    Shipping and manufacturing are delayed in all regions and services

    And yes warranty and shipping processes have been affected as the warranty proccess did state

    Getting a box isn't that hard

    I can goto my receptionist or school and ask for a print out for a label

    You could probably do the same with a box goto your workplace or school and ask for a box
  5. SiLeNt Ph0eNiX Win User

    Disk Tray Problems

  6. RobertBuckalew Win User

    "A" button getting stuck

Thema:

Xbox Warranty Process

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