Xbox voice not working and I need help

I need help with ROBLOX Voice chat on console Xbox

Good day!



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Thank you for your understanding.


Respectfully,



Microsoft Community Moderator

Hello Muammar Gaddafi,

Thank you for posting in Microsoft Community.



We understand that you are trying to join Xbox Voice chat however, you there is a noise that is audible by you and your friends that prevent you to use Xbox Voice chat feature. Let us check on this together and sort this out in timely manner for you to get back to gaming.

Based on your description, you have tried to isolate the issue by using the Xbox app on PC and the noise still is audible. We would like to isolate the issue by asking for few details:

1. What is the make and model of both headsets?
   
2. May we ask if you use a third-party app for your sound or microphone output?
   
3. May we ask if you have tried to use the voice recorder built in app of your PC and record your voice if you can hear the noise in recording?
   
4. Can you confirm if this issue happens if connected to another device?
   
5. Lastly, may we ask if both headsets have installed or updated the driver as per instruction of the manufacturer?
   

Here are the troubleshooting you can try:

1. Check your network connection: Make sure that your Xbox is connected to a stable network connection. A weak or unstable connection can cause issues with voice chat.



2. Power cycle your Xbox console and see if issue persist.

1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
   
2. Unplug the console's power cable. Wait 10 seconds.
   Important Be sure to wait at least 10 seconds. This step resets the power supply.
   
3. Plug the console power cable back in.
   
4. Press the Xbox button on your console to turn it on.
   

3. Check your NAT type: Make sure that your NAT type is set to "Open" or "Moderate". A strict NAT type can cause issues with voice chat.

• For Windows 10:
  
  • PC Settings > Gaming > Xbox Network and check the NAT Type.
    
  • Look for NAT Type.
    
  • Please reply with a screenshot or picture of the Xbox Network.
    
• For Windows 11: Most games will report to you your Network Status or you can use network tools in Windows.
  
• For Console:
  
  • Kindly go to Xbox Console's Settings.
    
  • Select Network and Network Settings.
    
  • Look for NAT Type.
    
  • Please reply with a screenshot or picture of the Xbox Network.
    

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Microsoft Community Moderator

Hi Mister Beep.

So I have now contacted Netflix. They told me that Netflix do not support Voice Control, and any voice control that is used within the app is provided by XBox, and that I need to talk to XBox Support if I cannot get it to work.

Therefore the question is back to you guys - please help me with this. This is driving me crazy that everyone I talk to tells me they can use voice support to navigate menus, while I have no option to do this.

It doesn't say it specifically, but I'm guessing we need the voice command "Xbox On" for it to work.

I'm in Australia and as such have limited voice controls which looks to mean, no IR blasting