Xbox video tv show and movies gone; not in purchase history either

I deleted the music and video app in settings --> system --> storage --> games and apps, and my stuff is back. Oh, and I also cleared the cache again and restarted the xbox just in case.

My movies and tv episodes are gone as well. I have followed every guide I can find on these forums for any possible fix and nothing has worked so far. I tried buying an episode to see if it would show in purchase history so I could click X and refresh,
but each of my tv series I normally buy are unavailable. All my purchases show on the xbox video site, but they don't seem to be syncing with my xbox 360. Also, my payment information doesn't seem to be loading properly.

I have a collection of movies and TV shows saved on a NAS drive. I copied a movie and a TV series locally to the Surface in to the appropriate folders alongside videos purchased from the XBox store.

The paths created by the XBox store when I downloaded the purchased material are as follows:

C:\Users\username\Videos\Movies

C:\Users\username\Videos\TV

So (as I mentioned) I copied my wmv videos in to the Movies folder for the movie and in to the TV folder for the TV series (following the same folder convention as used by the XBox store (C:\Users\username\Videos\TV\Show Name\Season Number) and following
the same file naming format (Episode number follows by Episode Name).

This means my personal material is saved alongside the purchased material on the Surface. The fact that the material appears in the "Other" classification instead of in either "TV" or "Movie" leads me to think that there must be some metadata somewhere that
the XBox Video App is using to classify things instead of the folder structure.

I'm really hoping someone can help explain how it works, what to change in my own collection manually and whether there are any tools out there that would make batch editing easier.

Thanks for replying

Hi there,

Did you check your
purchase history to see if the DLC/purchase shows there with an option to re-download?

I also looked up what the Sunny Side Battle is specifically, and everything I find says you should see it as a video to watch from the video player on the console like other TV/Movies.

Hey try this steps:

Go to TV & Movies > Xbox Video > My Videos > Account Management > then press X to Refresh Purchase History

It should refresh your account with all the movies you've owned.

Just make sure you are signed in on the account you've used to purchase these videos.