Xbox Video not tracking watched percentage correctly

In the achievements application, my Xbox Video percentage for watching movies and TV shows for 100 hours have both dropped about 25%. I noticed this happened sometime between Christmas and now. I didn't contact sooner because I thought it would correct
itself. It didn't.

Is there any way that the 25% could be added back to my values?

:)

 

Achievements not tracking percentage complete

Has anyone else noticed that achievements do not seem to be tracking the percentage complete?

I have a number of games and some may not track the progress but other I know from friends do. For example, I started playing Diablo 3 last night with some friends and after we were talking about progress killing treasure goblins or some such. They could
see on their achievements 15% complete for it but on my list all the achievements were showing at 0%. During our session we had killed at least two of these but my system didn't seem to be tracking.

Another game is Far Cry Primal. Now I'm not sure if these achievements track at all (as some games just don't) but I would assume they do but all the ones for things such as x kills with y weapon are all at 0%.

Is this an issue anyone else has faced and does anyone have a solution to get things working properly?

 

Achievements not tracking percentage complete

My system won't even give me achievements when I meet the said criteria for unlocking it, and also doesn't track stats or anything. I've gone to support chats countless times and have gotten nowhere.

 

I contacted support again on Jan 16 and was told that this would be resolved by the end of day. It's now 3 days later and nothing.

 

Notes from Jan 20th support chat:

New support number - [Mod Removed]

Account is now under SPECIAL review to see what happened to the Xbox Video App achievement tracker. No estimated time frame for review. Just keep on waiting...something is bound to happen. Right?

 

As of February 2nd, the support team is still investigating the issue. No estimated time for solution.

 

Hi! Is this achievement under TRUEACHIEVEMENTS APP?

With this link ?

www.trueachievements.com/.../season-record-achievement.htm

 

The Achievements in question are both under the XBOX Video app. They are "Season Record" and "Film Buff".

 

If yes. click on this link below

support.xbox.com/.../trueachievements

Frequently asked questions

Why does the app still say I haven't unlocked the achievement I just unlocked?

As we have many gamers on the site it can take some time for your GamerTag to be scanned to pick up new achievements. You can manually request a scan on the TrueAchievements website on your gamer page, and this will add you to a shorter scan queue (though
you can only do this a limited number of times per day if you are not a pro subscriber).

Further support

If you are having a problem with the application that isn't in this documentation, you can send us an email at trueachievements.com/contactus.aspx

I hope this helps.

Jeff

 

The problem is with the tracking inside the XBOX One Achievements app (not the True Achievements app).

 

www.trueachievements.com/.../season-record-achievement.htm

The link about shows xbox video season record 100 hours. Seems you need to follow the previous post about trueachievement to scan and know more about it.

If you are having a problem with the application that isn't in this documentation, you can send us an email at trueachievements.com/contactus.aspx

 

This has nothing to do with True Achievements. This is about the XBOX achievements tracking. One day the percentage on the 2 achievements were around 40% and around Christmas time, they were listing at 15%. (Note: These aren't the exact numbers but they
are used as an example of what happened).

 

FEB 20, 2015 - Apparently, the issue was not escalated as I thought. The Support Team requires additional information to process. I will be presenting this additional information as soon as possible.

Also, I will be checking support for updates more frequently.

 

FEB 21, 2015 - Sent the support team the additional information required to solve this issue. I will be checking back on Monday.

 

FEB 25, 2015 - Contacted support and had to re-explain the issue. Received a new support number. Still need to wait. Expected time is 7 days.