Xbox Video needs ATTENTION

Darth Stricken · Sep 19, 2014

Since the 360 I've been making most my movie purchases through XVID and it has worked for me without complaint up till now. The problem is when I go into my Library it is polluted with expired rentals and ten minute previews making it a visual nuisance.
Please go vote in FEEDBACK to have this issue resolved. Thanks

:)

airmattdog · Sep 19, 2014

No CC for Oblivion in Xbox Video

Moving to Xbox Music and Video.

Thanks for bringing this to our attention. We've fixed this earlier today.

XBLRewards8 · Sep 19, 2014

Account needs attention

Hello Xerxes Swerve,

It takes up to 96 hours for our system to process any changes, so when we initially queried this gamertag, we did not yet have your gamertag change registered.

You were not rewarded for this offer because, as it says in the page you link, that offer is only for physical (disc) purchases made off of MicrosoftStore.com. Since your purchases were made digitally from the Xbox store, they were not eligible for this offer.

U Go 6 FT BeLOW · Sep 19, 2014

I agree, im so sick of seeing that paranormal activity 10 minute preview everytime I check out my library. Not being able to manage your lists on this and the game libraries is inexcusable.

U Go 6 FT BeLOW

I agree, im so sick of seeing that paranormal activity 10 minute preview everytime I check out my library. Not being able to manage your lists on this and the game libraries is inexcusable.

XBLRewards8

Hello eduardoemiliovs,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. To be clear, since this is an issue with how data is being sent from an internal source, adjusting your user information will likely not resolve
this issue. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

XBLRewards8

Hello JcBrOwN251,

After reviewing your account, it appears that you are currently being affected by an internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. We have escalated this issue to another team to resolve,
but have not yet received an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

XBLRewards3

Hi PELON. Your Rewards location and your Xbox Live location do not match and this is causing the deposits to fail. Your Rewards location is MEX and your Xbox Live location is not. To change your Rewards locale to your current Xbox Live locale, you'll need
to opt out of the program, wait for 48 hours, and re-enroll. Once you do that, please contact us again and we'll recover your pending credits.

XBLRewards8

Hello filocan,

We see that you registered as a Canadian Rewards Member, but migrated your Microsoft Account region to become a US Microsoft Account. This means we cannot complete a deposit since we cannot deposit CAD into a USD Microsoft Account.

This means that in order to resolve this issue, you have two options. You need to either adjust your Microsoft Account to match your Rewards Account, or create a new Rewards Account to match your new Microsoft Account region.

1) You can adjust your Microsoft Account region to match your Rewards region from your commerce page at (https://commerce.microsoft.com). This
will cause your regions to match and allow your currency to be deposited.

2) The second option of Creating a brand new account has some pros and cons. The benefit of creating a new Rewards Account is that your new account will be set to track and Reward purchases made in your Microsoft Account's regional currency. The drawback
is that you will lose the previous progress you have made on your account, as you will be creating a brand new Rewards Account. While we will be able to transfer any pending (un-deposited) Credits from your old Rewards Account, we will not be able to transfer
any other progress.

If you wish to continue with Rewards in your current Microsoft Account region and create a new account, you must first close your current account by opting out of the program at (https://rewards.xbox.com/optout/).
You will have to wait 48 hours for us to receive and process your request, after which your account should show up as completely clean of progress and have a join by date of "???". At that point, you can create a new Rewards Account by signing back up again,
which can also take 48 hours. To confirm that you have re-registered correctly, you can check your join date from the MyRewards page at (https://rewards.xbox.com/myrewards/).
If your join by date still shows "???", and not your recent registration date, then your account has not yet been successfully re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits
from your old account to your new one.

Xbox Video needs ATTENTION