Xbox Video "Cant Connect to server" (X360)

Epic Ey3 · Mar 11, 2015

Hardware:

Xbox 360 Elite (3rd gen i believe, updated to date, etc)

Motorola Surfboard SB6121 modem

Linksys WRT1900ac router

Network is all hardwired, port forwarded, etc.. Connection runs through perfectly 100% of the time (No "nat" errors / etc). Though in the morning, it will pop up a 80151904 and redirect me to "sign out and test my connection" (After my network has been sitting
idle all night; which didnt use to happen)

Problem:

- Since contacting my isp about a week ago, i haven't been able to access Xbox video; loading the app immediately "hangs" with said connection issue ("Cant find server").

- The only two things my isp changed, was power cycling my modem and making sure the package i was getting was up to date ("upgrades")

No other variables have changed on the client side (at my house). What could be inhibiting the connection from xbox servers? I have the following ports open: 53 80 88 3074 with the correct options (tcp/udp/both)... The only thing i can think is that i might
be getting a Double NAT issue from the modem; after speaking with a rep he assured me that my modem was not a gateway, which i agree but have read that newer modems can conflict with the router, and the SB6121 has a rap sheet of said conflicts.

Is there a good gaming modem anyone can refer me to? The rep and i ran out of ideas besides testing another account or another location; neither i have access to as i believe you need gold to load the xbox video app and im not willing to fork out $$ for a gt
i wont be using.

All insight is appreciated. I've paid good money for how many videos and TV shows are on there, it would dishearten me severely to see them all lost in the wind because of a simple networking error.

:)

Misses Quinzel · Mar 11, 2015

Xbox Video App "Cant connect to server"

I do apologize, however you and others in this thread have stated exactly the same thing. Xbox Video is not loading for you, however there is a work around by searching the content. That appears to me that you all have the same issue.

While you have stated that you have done troubleshooting, you have only stated 2 different things, not all the things you have done. I am only making sure that you have done everything stated in this thread. I really would like to get this resolved for you,
but without the assistance, I am unable to do that.

If you would like to continue working on this, please post back detailing every troubleshooting step you have done and we can work from there. I sincerely do want to help you out, but I can only do so much without knowing exactly what troubleshooting steps
you have done.

Ryenoh · Mar 11, 2015

Xbox Video App "Cant connect to server"

I'm sorry this is not identical to the thread you closed, this is about a network issue, my thread however has nothing to do with networking issue on my end. If you read it at all it states "contact to see If there's a problem with your account" there is
no error, just states we can't connect to xbox live right now and to try again later, but i am connected to live and everything else works even xbox music app which for some reason both xbox video and xbox music appear in my recently played. I can watch xbox
video just fine bypassing the launcher. Also how can you be certain that it has nothing to do with being on preview, it could by the wording on the message when trying to launch the app has effected our account in someway. I'm fairly positive it has nothing
to do with our end, how about you go "troubleshoot" xbox live and get back to us. by the way i never got the "cant connect to server" so how is this "identical" to my post.

Epic Ey3 · Mar 11, 2015

This is why i see the issue of a double nat arising (copied directly from my modem's config page, which i havent changed anything on, as i dont know what im doing on there):

DHCP Server Enabled

The SURFboard cable modem can be used as a gateway to the Internet by a maximum of 32 users on a Local Area Network (LAN). When the Cable Modem is disconnected from the Internet, users on the LAN can be dynamically assigned IP Addresses by the Cable Modem
DHCP Server. These addresses are assigned from an address pool which begins with 192.168.100.11 and ends with 192.168.100.42. Statically assigned IP addresses for other devices on the LAN should be chosen from outside of this range

Epic Ey3

This is why i see the issue of a double nat arising (copied directly from my modem's config page, which i havent changed anything on, as i dont know what im doing on there):

DHCP Server Enabled

The SURFboard cable modem can be used as a gateway to the Internet by a maximum of 32 users on a Local Area Network (LAN). When the Cable Modem is disconnected from the Internet, users on the LAN can be dynamically assigned IP Addresses by the Cable Modem
DHCP Server. These addresses are assigned from an address pool which begins with 192.168.100.11 and ends with 192.168.100.42. Statically assigned IP addresses for other devices on the LAN should be chosen from outside of this range

FireCell9379468

I cant access the games with gold x360 games on xb1. The video starts, then an error message saying they cant play the video and an error code (0x876c0103) which doesnt seem to exist

dancojocaru

Found it!!!!!!!!!!!!!!!!!!!!!

On PC: Install UltraVNC or any VNC server

On X360 or XOne or any browser: Go to
http://www.onlinevnc.com/ and connect to PC

P.S. X360 browser is laggy because: (this is the process)

Internet Explorer on X360 is not a browser; it works like this:

1. You ask a URL (Link, page, etc.)

2. A server loads the URL

3. That server makes a picture of the page and sends to your X360 IE

4. IE shows that page

The time between pictures makes the lag.

Hope I helped you!

DominumStige

Hi!

Netflix works correctly on my X360. The connection to the servers is probably too slow due to the hotspot. Have you tried using a more stable data connection?

Undeadfire Zero

[quote user="Murderstyle75"]

People cant gives all the excuses they want as to why we dont need one however the bottom line is this. Microsofts whole excuse for disconnecting backwards compatible games from online access was so we could have a larger feiends list. Now that was a few
years ago and still no peep about it.

[/quote]

No it wasn't >.>... It was to increase performance on the X360 connections to Xbox Live. Also the Original Live servers was taken down due to the community getting very small. There is no point running servers if it's barely alive.

Xbox Video "Cant Connect to server" (X360)