Xbox Video App "Cant connect to server"

Misses Quinzel · Mar 17, 2015

I do not believe you need to send it in to get repaired. While it does come preinstalled, after basic troubleshooting is done by those in the thread, I'll be able to get this off to the appropriate people to look into it. If they determine a console replacement
would be best, then I would hand that information to you guys at that point. Right now, though, it isn't necessary.

The steps I am referring to are all of the ones that Epic posted in his original post:

Deleted gamer profile / app / system updates

Cleared system cache

Tested another account

Tested other apps/games

Factory defaults >> router as well as xbox && portfowarding or UPnP or DMZ

And then the 2 that I suggested above:

You state that you disconnected your ethernet cable and it worked, if I am reading that properly. Does this mean your console goes wireless? If that's the case, have you replaced the ethernet cable you are currently using?

One thing I do not see is if you have tried this on another network; a friend's or family member's house who do not have the same set up is what I am looking for here. If you have replaced the cable, I suggest giving that a try. That would be
the last step that I would ask you do to.

Please give those steps a try for me, or let me know if you have already done that. Once I have you, Stubbs, and Epic confirm that, I will be able to get this sent to the appropriate people and get this looked at for you. I will need all troubleshooting
to be completed before I can pass this along, and if you have any questions on how to do any of the steps, do not hesitate to ask!

Ryenoh · Mar 17, 2015

First off I am going to start off by saying you are the one that directed me to this thread that has nothing to do with what I originally posted and locked it, secondly, I have stated I have troubleshooted numerous times. It's been a week or more now that
xbox video has stopped working for me, you are treating my issue along with others that pretty much abandoned this thread and possibly corrected their own issue and could not have even been to related to my issue. I'm just going to wait it out and hope one
day xbox live fixes this issue on the "back end", so from this point on, I am abandoning this thread myself since it has nothing to do with my issue and you keep insisting I follow it and ignore what I am saying.

Misses Quinzel · Nov 1, 2018

I do apologize, however you and others in this thread have stated exactly the same thing. Xbox Video is not loading for you, however there is a work around by searching the content. That appears to me that you all have the same issue.

While you have stated that you have done troubleshooting, you have only stated 2 different things, not all the things you have done. I am only making sure that you have done everything stated in this thread. I really would like to get this resolved for you,
but without the assistance, I am unable to do that.

If you would like to continue working on this, please post back detailing every troubleshooting step you have done and we can work from there. I sincerely do want to help you out, but I can only do so much without knowing exactly what troubleshooting steps
you have done.

Misses Quinzel

I do apologize, however you and others in this thread have stated exactly the same thing. Xbox Video is not loading for you, however there is a work around by searching the content. That appears to me that you all have the same issue.

While you have stated that you have done troubleshooting, you have only stated 2 different things, not all the things you have done. I am only making sure that you have done everything stated in this thread. I really would like to get this resolved for you,
but without the assistance, I am unable to do that.

If you would like to continue working on this, please post back detailing every troubleshooting step you have done and we can work from there. I sincerely do want to help you out, but I can only do so much without knowing exactly what troubleshooting steps
you have done.

Ryenoh

I'm sorry this is not identical to the thread you closed, this is about a network issue, my thread however has nothing to do with networking issue on my end. If you read it at all it states "contact to see If there's a problem with your account" there is
no error, just states we can't connect to xbox live right now and to try again later, but i am connected to live and everything else works even xbox music app which for some reason both xbox video and xbox music appear in my recently played. I can watch xbox
video just fine bypassing the launcher. Also how can you be certain that it has nothing to do with being on preview, it could by the wording on the message when trying to launch the app has effected our account in someway. I'm fairly positive it has nothing
to do with our end, how about you go "troubleshoot" xbox live and get back to us. by the way i never got the "cant connect to server" so how is this "identical" to my post.

Ryenoh

Just got off live chat about this, there is a work around that i found to work, by searching for previously owned titles and launching xbox video from that, BUT you can only watch the searched item. However trouble shooting this on live chat they seemed
to conclude its a software failure in xbox itself since xbox video is a built in application.

Did you recently join the preview program, to me it looks like the dashboard was changed on my console without an update being applied to it, and since then i can not launch xbox video directly from its "tab", but i can bypass it and entering xbox video
by searching and or clicking ads on the dashboard.

Epic Ey3

Trying this next:
community.linksys.com/.../813602

still unresolved.

Ryenoh

First off I am going to start off by saying you are the one that directed me to this thread that has nothing to do with what I originally posted and locked it, secondly, I have stated I have troubleshooted numerous times. It's been a week or more now that
xbox video has stopped working for me, you are treating my issue along with others that pretty much abandoned this thread and possibly corrected their own issue and could not have even been to related to my issue. I'm just going to wait it out and hope one
day xbox live fixes this issue on the "back end", so from this point on, I am abandoning this thread myself since it has nothing to do with my issue and you keep insisting I follow it and ignore what I am saying.

Xbox Video App "Cant connect to server"