Xbox Ultimate subscription wrongly charged

Discus and support Xbox Ultimate subscription wrongly charged in XBoX Accessibility to solve the problem; My account has been wrongly charged twice now for Xbox ultimate subscription though I do not have any subscription for Xbox ultimate whatsoever. At... Discussion in 'XBoX Accessibility' started by PJ_353, Aug 7, 2020.

  1. PJ_353
    PJ_353 Guest

    Xbox Ultimate subscription wrongly charged


    My account has been wrongly charged twice now for Xbox ultimate subscription though I do not have any subscription for Xbox ultimate whatsoever.

    At this moment, I have checked all my xbox accounts and I don't see any order/subscriptions except for EA annual game pass. I have tried reaching out to Microsoft chat customer care and tried calling the customer care but both the options have no response
    or error connecting to them.

    I was fine with the first charge and then deleted my card details as well from the accounts assuming this has been a mistake from Microsoft but since now I have been charged again I am not sure what other options do I have. I am frustrated with Microsoft
    at this point and no longer plan to use your services after pathetic after sales services.

    :)
     
    PJ_353, Aug 7, 2020
    #1
  2. SH0WPIECE Win User

    Wrongly charged for Game Pass Ultimate.

    Understood and thanks for replying :)
  3. ngocphi Win User

    Wrongly charged for Game Pass Ultimate.

    No ot charges immediately for the upgrade for.3years of.xgu

    And.dont cancel.as you would forfeit the 3years As some people have learned and when you initially upgraded you were warned canceling would .forfeit .upgraded time

    1 dollar offer is only for.new customers what you are seeing.is.the generic ad

    Ss.soon as you signed in it shows you your price the normal.one the 10.99

    You gotta remember the ad is.meant for.all profiles not signed up for xgu yet
  4. Smwutches Win User

    Ultimate Game Pass question

    The $1 charge is only for the first month. Once it's time for you to renew, you'll be charged the regular price. If you already have gold (and game pass) it will converted to the ultimate subscription. The Ultimate Game Pass includes gold, Xbox Game Pass,
    and PC Game Pass. The upside is that you only have 1 subscription for all 3.
  5. Smwutches Win User

    Xbox game pass ultimate

    The gold was converted to Game Pass Ultimate so it won't charge separately for Gold. It's been converted to the Ultimate subscription.
  6. Smwutches Win User

    If a have Xbox core and I switch to ultimate game pass then will I get charged if I switch or will my Xbox core will pay off it

    You'll be charged immediately for the Ultimate. Then you won't be charged again until whenever your subscription is set to renew.
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Xbox Ultimate subscription wrongly charged

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