Xbox turns on then freezes on home screen

Discus and support Xbox turns on then freezes on home screen in XBoX on Consoles to solve the problem; Hi When my son turns on his Xbox it gets to the home screen and then freezes and won't finish loading. We have tried turning off the console, internet... Discussion in 'XBoX on Consoles' started by ValentineIQ, Sep 22, 2020.

  1. ValentineIQ
    ValentineIQ Guest

    Xbox turns on then freezes on home screen


    Hi

    When my son turns on his Xbox it gets to the home screen and then freezes and won't finish loading. We have tried turning off the console, internet etc and turning on again but it hasn't fixed the problem.

    Any help / suggestions welcome.

    Thanks

    :)
     
    ValentineIQ, Sep 22, 2020
    #1
  2. XBF Leo G Win User

    Xbox turns on then freezes on home screen

    Hello ValentineIQ,

    Thanks for posting on the Xbox forums. We understand that your son's console is freezing at the home screen after he turns it on. We recommend

    power cycling the console     by holding down the power button on the console for ten seconds. Be sure to let us know the results

    ValentineIQ!
  3. joesullivan3 Win User

    obox one is freezing

    no but on Fortnite it will freeze, go back to start then freeze when loading. it will also freeze at the home screen.
  4. ZVZZVZZ Win User

    Xbox start up problems

    Xbox doesn’t need an update; i am on Home Screen; I can’t really load or do anything though; any actions freeze and take minutes to load games and apps or an app; can’t open anything in settings as “it takes too long to start” the xbox is horrendously slow even though i just factory reset it, and updated mind you, but everytime i turn it off i get a black screen turning it on and have to power cycle, sometimes it gets stuck on green screen but luckily for now after a few attempts i can still be brought to home screen, i just honestly can’t turn the xbox off because i don’t know if it will end up breaking again and have to factory reset it but i can’t even use the xbox as is, as everything freezes and takes forever to start or do anything, had a game download to 75% just for it to stop for some reason and i can’t pause the download or anything because it freezes and takes too long; debating opening the xbox and cleaning though it’s been cleaned before and it still eventually ends up useless; TLDR: xbox can’t be turned off or gets stuck on startup, several tries eventually show home screen but xbox is too slow to even use or do anything with
  5. Joshua MatthewStudda Win User

    Xbox hardware troubleshooting

    I am hardwired to my modem. I have not called support yet.

    I was able to finally access my home screen but the Xbox keeps freezing when going through my settings. I am forced to reset it, at which point it just comes back to the troubleshooting screen. And at that screen, i am unable to do anything, including resetting
    or turning off the Xbox.
  6. Misses Quinzel Win User

    Freezing at the home screen

    Hey, guys! I'm sorry to see any issues with the console freezing. If you haven't already, please try a

    factory reset     to see if that alleviates the issue. This thread is originally a little old. If a factory reset doesn't help you out with this, please post up a new thread detailing what you're running into and troubleshooting you've completed. This way our
    community can get you the individual support that works best on the forums. :)
Thema:

Xbox turns on then freezes on home screen

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