Xbox turns off

Hi TEEZYdennis,

Sorry to hear that you are having issues with your Xbox. Is it safe to assume it is an Xbox One?

I suggest a reset of the console via the troubleshooting screen to get you back to a factory reset.

To access the troubleshooting screen use these steps:

1. Unplug the network cable if you're using a wired network connection.
2. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
3. Wait 30 seconds, and then plug the power cord back in.
4. Press and hold the BIND button (located on the left side of the console) and the EJECT button (located on the front of the console), and then press theXbox button on the console.
5. Continue holding the BIND and EJECT buttons for 10-15 seconds.
6. Listen for two “power-up” tones a couple of seconds apart. You can release the BIND and EJECT buttons after the second power-up tone.

From there you can reset your console.

Hope this helps and do keep us posted.

Hi,

There are a few troubleshooting steps that you can try that might help fix the issue:

Console turns off unexpectedly

Failing that, if it is still in warranty then it might be worth sending it in for repair, which you can also do through that link I just posted

the xbox is not hot, I will check with my friends power block, thanks for the advice

Hello SpaceTsar,

Thanks for keeping us updated. Were you able to try out any of the troubleshooting steps provided by Erick? When did this start happening?

If this barely started to occur, then try out those steps to resolve the issue. I think you should try everything before thinking about getting a new console.

If you would still like to take a look, you can
shop for consoles here.

https://support.xbox.com/en-CA/xbox-one/console/console-turns-off-unexpectedly