Xbox turns off shortly after turning on

I understand Richard G,

The most likely thing is that this is an internal problem of the console, therefore it could not be solved in any way or with some steps that I can advise you, remember that this is only a Microsoft public forum where we are players like you who help others Users with basic problems this means that we are not Microsoft employees.

If you want, I can release your question so that another expert or community member who has gone through a problem similar to yours can offer you better help, okay? But I recommend that you contact the team for repair again, since it is not normal for this to happen after a repair.

Best regards,
Courtney.

If you have any usb external drives connected to the console, disconnect them before turning the console on. Make sure you use a wall power socket, not a power board to power the console.

Hi Richard G, my name is Courtney and I would be happy to help.

I'm sorry that you are experiencing this problem, based on information obtained internally from the Microsoft Community Forum I found a possible solution/causes posted by Xbox Ambassador LadyDeathtrip where she mentions that because the console has a built-in surge protector, you should not connect it to an external surge protector. If you connect the console to another surge protector, the console will not be able to reach the full power needed for optimal performance and therefore may turn off, it is advisable to plug it directly into the power outlet.

Therefore, it is recommended to reset the internal power supply, follow these steps:

1. Unplug the power cord from the console.
2. Wait 10 seconds.
3. Reconnect the cable to the console and then press the Xbox button on the front of the console.
4. If the console turns on, the internal power reset worked. Perform this step in the future if the problem occurs again.

The other reason for this problem may be the power supply, that is, if the outlet provides power, but the console still does not turn on, that may be the cause. Check the power supply light; If the light is solid white or orange, then the power supply is working properly. If there is no light, please unplug the power supply and let it cool for 20 minutes, then try plugging it in again. If it still does not turn on, then you will need to replace the power supply.

Information Source (Credits): https://answers.microsoft.com/thread/cb079b53-7762-4084-98eb-0df7734b682b

As a last option, if the problem persists, you should check if your Xbox console has a warranty so that you can request a free repair. If you do not have an active warranty, you will have to pay a fee for its repair.

https://account.microsoft.com/devices

I hope this information is useful for you.

Best regards,
Courtney.

Thank you for the quick reply.

I have tried unplugging the unit overnight and the issue persisted I also don’t have an external power supply and the issue started after updating the firmware.

The unit was just replaced under warranty as it would not power on at all before and now just powers off on its own.

Sorry to hear that you're having issues regarding your console.

However, please be aware that discussions of self-repair of consoles is strictly forbidden on the forums.