Xbox turning off when launching games

New problem. When I did this, the game launched, and when it launched I started up a game of casual, and when I loaded into the game, my Xbox completely shut off on me. This was also happening when I was in the tutorial stage of the game. The Xbox completely turned off 3 times before this 4th occurrence.

Anyway to fix it? It is currently on my internal storage drive, and I am playing on an Xbox One S. I just want to play the game and my Xbox keeps shutting off.

Also when it is turning off, I turn it back on, and it chimes and I have the chime feature off on my Xbox, and the chime makes a very scratchy Xbox on sound also, just thought I should throw that in there.

i have tried to close the game but keep the xbox on, and that also works, when launching the game after closing it, it keeps the saved game and i can load the last checkpoint.

so the problem only happens when i turn the xbox off, regardless of i close the game or not before turning the xbox off.

It plays when I do that but if I then turn the Xbox off and then turn it back on with out it being online it won’t launch

Hello
YoungHodgy !

I'm sorry to hear that!

Try factory resetting your Xbox console by following this link
Factory reset Xbox console .

Make sure you know your email and password for your Microsoft account because you'll need to redownload

your profile after the reset.

Good luck!

Felix

xbox support

When a console is abruptly turning itself off, this problem typically points to either poor ventilation, or power supply issues.

You can read more about this issue here, and the steps to troubleshoot it:
Troubleshoot Xbox One Unexpectedly Turning Off