Xbox turn on problems

Hello Elroel D,

My name is Jose, and it's a pleasure to assist you.

I'm sorry to hear that you're experiencing issues with your Xbox. Before considering purchasing a new one, let's try some solutions to see if we can resolve the problem:

Check Cable Connections:

Make sure all cables are properly connected. Verify the HDMI cable between the Xbox and the TV. Try using a different cable if possible.

Restart the Xbox:

Completely turn off the Xbox by pressing the power button for about 10 seconds until it shuts down completely. Then, turn it back on.

Change HDMI Port:

If you're using multiple HDMI ports on your TV, try connecting the Xbox to a different port.

Try on Another TV:

If possible, attempt to connect the Xbox to another TV to rule out issues with the TV itself.

Xbox Recovery Mode:

Try booting the Xbox in recovery mode. To do this, turn off the Xbox and then hold down the power and eject buttons simultaneously. Keep holding them until you hear a second startup tone. This might allow you to reset the video resolution.

Professional Repair:

If the problem persists after trying these steps, seeking professional assistance may be necessary. You can contact Xbox technical support or take your console to an authorized repair center.

Xbox Technical Support: https://support.xbox.com/

Before deciding to buy a new Xbox, I recommend exhausting these troubleshooting options. I hope you can resolve the issue and enjoy your Xbox again!

If you have any further questions or need additional assistance, please do not hesitate to contact us. We are here to help.

Best regards,
Jose.

Hey there,

Sorry to hear about the issue with the Xbox One console not starting up properly. We do have a guide for this though that can help with either Blank Screens or Error Codes. Give it a shot and see if it helps!

Troubleshoot Xbox One startup errors

In step 1, select I AM EXPERIENCING A STARTUP ISSUE and then BLACK SCREEN in step 2

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Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Hey there USDGaming14,

Glad to hear you were able to get the power situation sorted out. When you are able to let's check out the

troubleshooting a blank TV screen guide to get the picture back. Also, you may want to try a fresh start with your router as well by unplugging it for a full 5 minutes.

Let us know how the guide works, thank you!

edit: I managed to fix the power on problem, the hdmi cable now registers something, but the screen is black and I can’t hear any Xbox sound effects

Sorry to hear about your problem.



But if you just purchased the console, the best option would be to return it and exchange it for another console.



The sounds you are hearing are probably indications to a system breakdown. Better t play it safe than having to have it serviced later.