Xbox troubles

Hi! You could try the following suggestions:



1.

- Power off the console

- Remove the Hard Drive (HDD)

- Power back on the console

- See if it starts now

If it does, then the hard drive and/or data on it is faulty/corrupt.



2.

- Power off your Xbox

- Unplug it from the power source

- Plug it back in, and try rebooting it



3.

- Remove all hardware from your console, which includes USB drives, keyboards, etc.

- Try booting without any of those items connected



If none of these work, you may want to start a repair process on your console.

Thanks!

Hi there reneewoody14 ! Thanks for reaching out to us.

Are you currently playing on a child account? If so, you may need to have the adult account sign in & lift some current

restrictions on your account.

If you're not playing on a child account, please be sure to post back!

Having the exact same error keep appearing no matter what game pass game I try and load

Hi there Segoviano,

Thanks for keeping us updated with the issue. I recommend to try the following article: “My Xbox One game won’t start or freezes during gameplay”.

Give this a try and let us know the results.

No error it jus takes me back to the home screen