Xbox를 보니 닉네임이 변경되고 돈이 나가있었습니다.[Translation-When I looked at the Xbox, the nickname changed...

Hi Fellow gamer,



Thanks for reaching out to the forums. We see you had a gamer tag change.Here is some additional information regarding the refund process.

In regards to requesting a refund you will need to do so online. Click here to learn
How
to complete the refund request form.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of your request.


If you are needing further assistance with the purchase I would suggest to contact Live Support.


When you go to Contact Us,follow these steps to request a call:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Please be sure to try the website request refund first, as agents will direct you there anyway. Also you are able to reply to the emails that you will receive from doing the online request directly.



Hope this helps.



Thanks,

Brad

just now my nickname was unmovably changed from [mod removed personal information] I would be very grateful for the possibility of re-changing nickname

How do I change my nickname from A.I. on this game?

To change your nickname on NBA2K19, follow this video tutorial:

https://m.youtube.com/watch?v=nugcVf6Jg8Y

I do not think they are two gamer tags. One is a gamer tag and the other is your nickname. The gamer tag cannot be changed without paying a fee. Your nickname you can change anytime you want

Hello, I've read your post, and I'm not quite sure I understand your position. The Xbox Ambassadors are here to help.

When you say nickname, do you mean gamertag? Also, do you play Xbox? The reason I ask, how was this nickname or gamertag assigned to you? I am willing to help you troubleshoot your situation, I just need some more information and clarity.

If you are referring to a nickname as a gamertag, and you are not happy with it, it can be changed once for free.

Below I have included a link that you can copy and paste into web browser that will take you to where you need to go.

https://beta.support.xbox.com/help/account-profile/profile/change-xbox-live-gamertag