Xbox took the fee but won't renew game pass

Discus and support Xbox took the fee but won't renew game pass in XBoX Games and Apps to solve the problem; Xbox wanted to renew my subscription for the game pass ultimate but because my card expired and I got a new one and forgot to change the expiration... Discussion in 'XBoX Games and Apps' started by None420, Aug 29, 2020.

  1. None420
    None420 Guest

    Xbox took the fee but won't renew game pass


    Xbox wanted to renew my subscription for the game pass ultimate but because my card expired and I got a new one and forgot to change the expiration date I got a text telling me that tje card info is invalid. Still took cash fromy bank account yet the game
    pass is not renewed.
    What should I do?

    :)
     
    None420, Aug 29, 2020
    #1
  2. dempup Win User

    Xbox took the fee but won't renew game pass

    Hi There.

    Sorry to hear that you are having issues with your subscription. You can see your current status if you log in at the support site here: Subscriptions-billing,
    and get in touch with Support regarding the matter.

    Hope it all works out
  3. Mistress Sara Win User

    Game Pass Ultimate + Bonus

    Hi there,

    If you purchase Ultimate Game Pass, that will be subject to renewal fees after the subscription ends unless you turn off automatic renewal.

    As for the Spotify, EA and others, if you do not start a subscription with them, and don't currently have a subscription with them, you won't have to cancel or renew them.
  4. John P_14 Win User

    How exactly auto redeem game pass works ?!

    Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

    Auto-renewal of Xbox Game Pass works as follows:

    1. Upon subscribing to Xbox Game Pass, you'll be charged the monthly fee automatically each billing cycle.

    2. If you have enough funds in your Microsoft account, the subscription fee will be automatically deducted each month. If there are not enough funds in your account, the auto-renewal will fail, and your subscription will be cancelled.

    In summary, when you sign up for Xbox Game Pass, the auto-renewal feature is automatically enabled, and your subscription fee will be charged each billing cycle, as long as there are sufficient funds in your account. There is no specific waiting period for auto-renewal to take effect.
  5. WildDreamz Win User

    Game Pass Ultimate Yearly Subscription

    Yes, you are correct. The game pass is currently only on a monthly fee that will renew each month with the provided Credit card information on the profile.
  6. Smwutches Win User

    Do I keep Xbox game pass games

    It won't uninstall them, but you won't be able to play them unless you renew game pass or buy them.
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Xbox took the fee but won't renew game pass

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