xbox took my money for nothing

Hello have you requested a refund?

If not I would request one

Hope this helps

Enjoy your day

@plushrelic

to get a phone call from Support go to https://beta.support.xbox.com/contact-us
click the Contact us button on that page

select Family and online safety

select I want to protect my account

skip the notification

scroll to the bottom of the options and select Request a call or Chat online

then explain the issue when they call you back

the purchase doesn't come up as xbox said their was an error with the purchase even though the money was taken out of my card

Please use the link below to contact billing for Microsoft we will be unable to help correct billing issues on the forums.

https://support-origin.xbox.com/en-US/browse/billing/payment-and-purchases

Hope to see you on Xbox soon.

Hi Tookuk,

There is absolutely no reason to think a console ban will arise out of this. Please ignore Your Tech Dude.

There was a Service issue yesterday affecting purchases and I strongly suspect that you being double-billed is a result of this.

Contact Phone Support (use the link I provided) and they will be able to help you out.