Xbox Tenure Missing

RangerRyanO · Nov 7, 2017

Recently my Xbox Live Gold membership expired and my icon on my profile showing how many years I’ve been a member has disappeared. I renewed my membership within a day of it expiring and the icon still hasn’t come back. I’ve been a member for 5, almost 6
years, since 2011. I’ve seen that you have to wait a full billing cycle for it to fix, but is there any quicker way to fix it?

:)

LIIL FIFTY · Nov 7, 2017

HELP MICROSOFT SUPPORT!! Xbox One TENURE icon missing

My Tenure is also missing! I just moved over to Xbox One and had a 7 on my tenure..

GamerManiac-94CFB9B1-ECFA-417D-9FA3-565981AB74D9 · Nov 7, 2017

Xbox ONE Tenure missing/ disappeared.

I can see all my friends TENURE icons & I use to be able to see my own TENURE on MY PROFILE on Xbox One.

On 360, the tenure is displayed correctly on my profile. But the TENURE icon is missing on my Xbox One profile.

My friend has confirmed that the TENURE icon is missing on my Xbox One profile page.

I've deleted and re-added my account on Xbox One and checked my Privacy settings.

HELP MICROSOFT SUPPORT!!!!

Smwutches · Nov 7, 2017

No. All you can do is wait.

RangerRyanO · Nov 7, 2017

No. All you can do is wait.
Click to expand...

Is there a guarantee that I will get it back? I would be disappointed if I didn’t.

Mister Mascot · Nov 1, 2018

No. All you can do is wait.

Is there a guarantee that I will get it back? I would be disappointed if I didn’t.
Click to expand...

It will return, it just takes a bit of time. There is no exact time frame of when it'll happen, but you can always try to remove and re add your profile to see if it helps.

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

LIIL FIFTY

My Tenure is also missing! I just moved over to Xbox One and had a 7 on my tenure..

FinalOutrage

Just got an xbox one yesterday, my tenure of 6 years is missing as well.

iLuvGunsAndRock

Hey there bud!

There has recently been a new update in regards to tenure, tenure is now based on the time accumulated on Xbox LIVE Gold. Here is a quote from an official thread regarding this update (of which I will link you to, in this post)

"Tenure is based on the cumulative amount of Xbox LIVE Gold time a user has. While you do not lose tenure when you go Silver, Xbox LIVE Silver time does not accrue tenure. You will see your tenure increase only when the year of Xbox LIVE Gold time
has finished."

However, there is a issue with tenure that is currently being solved, whereby some user's tenure will be put down. A lot of user's tenure has been fixed so where the problem stands at this moment, I am unaware of. You can view the updates on this

Tenure Issue thread posted by MIss Kleo. Official support, such as Miss Kleo, may come and post in your thread telling you whether your tenure is correct or not.

Hope this helps!

Suresnipe

Just hooked up my 360 and the years are still intact. My tenure is only missing on Xbox One

O3W

Xbox Live Gold Tenure goes by concurrent Gold Membership, If you missed some Gold for a while it will do that.

Xbox Tenure Missing