xbox taking money from me

Ms Alpha Wolf12 · Oct 12, 2018

i recently pre ordered bo4 and i had canceled it once and pre orded it again and they had taken out 83.99 twice then 70 for no reason. whats going on ?

:)

fjwhiston · Oct 12, 2018

Microsoft keep taking money from me.

Thank you for the advice. I find that trying to anything online that involves limiting the amount of cash leaking from my account to Microsoft's coffers is next to impossible....... but I will use the phone numbers you provided. Thank you again.

onyxishere · Oct 12, 2018

Microsoft keep taking money from me.

Sorry to hear it. The big issue here is that it seems as though, even though you cancelled the auto renewal, the paypal account was still attached to your son's gamertag. He specifically went in and renewed the membership himself. It didn't auto renew
on its own.

What you'll need to do is contact phone support and ask that the membership be cancelled, you get a refund of the money and then have them remove the paypal account from your son's gamertag. That should prevent him from purchasing in the future.

In the UK you can dial 020 7365 9792 or 0800 587 1102

Finally, you should also be able to log in at the following link to adjust your son's settings as to what he can and cannot do online. account.xbox.com/Settings

XBF Nestor S · Oct 12, 2018

Hey Ms. Alpha Wolf12!!

Thanks for taking the time to bring this issue to us and rest assured we are more than glad to help with this. First things first we suggest checking out the

Order History on the Microsoft account to see where the charges are coming from, if that doesn't resolve the issue try

Requesting a Callback from one of our Xbox Billing Support Specialists so we can look into the account order history from our end. Give these steps a shot and let us know if we can further assist in this or any other issue or inquiry!!

XBF Nestor S

Hey Ms. Alpha Wolf12!!

Thanks for taking the time to bring this issue to us and rest assured we are more than glad to help with this. First things first we suggest checking out the

Order History on the Microsoft account to see where the charges are coming from, if that doesn't resolve the issue try

Requesting a Callback from one of our Xbox Billing Support Specialists so we can look into the account order history from our end. Give these steps a shot and let us know if we can further assist in this or any other issue or inquiry!!

fjwhiston

Thank you for the advice. I find that trying to anything online that involves limiting the amount of cash leaking from my account to Microsoft's coffers is next to impossible....... but I will use the phone numbers you provided. Thank you again.

onyxishere

Sorry to hear it. The big issue here is that it seems as though, even though you cancelled the auto renewal, the paypal account was still attached to your son's gamertag. He specifically went in and renewed the membership himself. It didn't auto renew
on its own.

What you'll need to do is contact phone support and ask that the membership be cancelled, you get a refund of the money and then have them remove the paypal account from your son's gamertag. That should prevent him from purchasing in the future.

In the UK you can dial 020 7365 9792 or 0800 587 1102

Finally, you should also be able to log in at the following link to adjust your son's settings as to what he can and cannot do online. account.xbox.com/Settings

Lumie Helps

Hi there Alexander P.

I am Lumie and I would love to assist you today. This is a community forum. We are not Microsoft, we are users like you.

I am so sorry you are having issues with an incorrect payment. You can find your payments here: [account.microsoft.com/billing/orders]

You can request a refund here as well. If the payment is completely out of nowhere, you may have a compromission. You can find out here: [account.live.com/Activity]

You can also contact support here: [support.xbox.com/contact-us] in case they can help.

I hope this helps.

I shall be here for your response. -Lumie

Liquatic

Or save yourself the trouble of calling in, by going here:
http://support.xbox.com/en-US/billing-and-subscriptions/subscription-management/cancel-xbox-live-gold-subscription

xbox taking money from me