XBOX SUPPORT TEAM

i have been permabanned from xbox live, im not quite too sure but i think i have an idea why. i just have a few questions to ask. and i think i was wrongly banned. maybe a temperory ban but not a permaban. pls help + its my birthday soon and i just got games
and now they are lost. if you can, please go over the evidence again and change your mind. i really dont want to lose this account as ive spent SO much money on it and i am a huge xbox fan. all i did was troll 1 person but then told them it was a joke and
they accepted it as a joke. i think you should only get 1 report per person, 1 man 1 vote. and i do agree to a ban , but for like a few days but not until 31/12/9999. i hope i can change your minds.

Yours,

JCB TOMOHAWK (the account that got banned)

:)

 

Xbox support team

I highly doubt your last name is "Goochman." There's no way to appeal the suspension since all are final.

 

Xbox Support team

Greetings,

the troubleshooting steps provided by the customer support are in respect of the rules and the regulations of the service. When playing offline you still can:

Watch TV, although you need to be online to get OneGuide listings.

Sign in to your profile, but only if you've signed in online before. This includes the Kinect automatic sign-in mode, if you set that up while you were online.

Change console settings, but not profile or family settings. Content controls will remain in place while offline.

Play games, if you have a disc or you're on your home Xbox.

Save game clips (as long as there's space).

Earn achievements.

Note There's limited space to store achievements offline, so you should go online every once in a while to sync them.

Use most voice commands if you have a Kinect.

There are some activities that you need to be online to use, such as:

Playing games and apps that require an Internet connection.

Playing games that require online sign-in, even for a single player.

Syncing and playing saved games on more than one console.

Using social features like friends, messages, and parties.

Browsing and buying content from the Xbox Store, Music & TV, and Groove.

Using Xbox SmartGlass.

Updating the console or apps

For further info I suggest you to check this support page:

support.xbox.com/.../using-xbox-one-offline

 

You would need to try submitting a case review at http://enforcement.xbox.com