Xbox support page infinitely stuck on loading.

Yes I have. I consistently get stuck in an infinite loading screen after I click purchase.

well how do i install back gaming services because my microsoft store is stuck on a infinite loading screen

Hello SanglierEpee504,

Thank you for contacting the Xbox Support forums. I understand that your Forza Horizon 5 is stuck in an infinite loading screen. By chance, have you encountered any crashes for the game while it loads? Are you able to see the title screen before the infinite load happens?

If you're able to access your game settings, please attempt to turn on VSync under your visual settings and also attempt to maximize your framerate settings. If you are still experiencing the same error, please do not hesitate to respond back to this forum post.

Thank you!

-Tali

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

You can try to request a refund by signing in to https://account.microsoft.com/billing/orders and then copy the order number. Once you have it simply go to the refund webform link here: https://support.xbox.com/en-US/forms/request-a-...

Kindly try to use a different browser if possible.

Hi there,

if you haven't yet, be sure to try it via a different browser (or via inPrivate (Ctrl+Shif+P) or Incognito browsing (Ctrl+Shift+N) or even via a different device, to see if that helps.

If that fails, then it might be best to contact Xbox Support via http://support.xbox.com/contact-us