XBox Support page doesn't recognize my Elite Series One controller Serial

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Here's an excerpt from the controller replacement support page;

- Controller serial numbers are 14 characters long and don’t include dashes.

- Your controller serial number may not be recognized if you’ve never connected your controller, or if you connected for the first time within the last 48 hours.

- If you have the Xbox Elite Wireless Controller Series 2, the 14-character serial number is in the lower center on the back of the controller.

Also make sure you're not typing O as 0 or 1 as I etc.

The Elite Series 2 controller has a 1 year warranty.

If your controller isn’t working and needs replacing, go to https://beta.support.xbox.com/help/hardware-network/controller/controller-warranty and
enter the controller’s serial number at the bottom of that page. For the Xbox Elite Wireless Controller Series 2, the 14-character serial number is in the lower centre on the back of the controller.

Unfortunately, because i bought the elite controller on its own, i cant seem to register it. When asking where to find the serial number there is no option for the xbox elite series 1. Other people have said unless you bought the package (Which i didn't)
there the serial number option doesn't register the serial number of the controller. the only way to register a xbox elite controller is to by the paddle package and then the serial number is accepted. Personally i don't want to have to buy something just
to be able to see if a warranty is still active.

Hi,

I try to connect my Xbox Elite wireless controller series 2 via bluetooth on my Ipad Pro 11 inch 2018, but it can't make connection or won't be recognized. The series 2 controller supports bluetooth. I can make connection with the other older version Xbox
One S wireless controller immediately.

I'd make a phone call with Apple support and they said that maybe the problem could be that the Xbox Elite controller series 2 won't be supported and isn't compatible with Ipad.

I want to know guys if you had the same problem and I want to ask if there will be an update in the future to solve this problem?

At the moment the series 2 elite controller is not compatible with Iphones/Ipads. At the moment the only device that the series 2 controller is available on IOS side is the Mac and even that it's janky. Series 2 controller works fine on Android at the moment.
Sorry if this doesn't help you, I myself is waiting for the Bluetooth proprietary to be added to the IOS list

Hello ,

Thank you for your post. I understand you are looking to create a service order for an Xbox Elite Controller. To create a service order, please visit our

Device Support page or use the
Contact Us portal.

I hope this helps.

Device Support doesn't recognize the serial number.

Contact Us from the accessories category says "we're unable to help with this issue" and doesn't give me an option to call, chat, or set up repair service.