Xbox support not help

Clarence Newsam · Nov 1, 2023

How can Xbox support be no support when trying to pay past billing after your credit card was used fraudly? Then the card on file was canceled and a new number was issued. I have tried to pay the past due but it will not take my new card's info. Is Xbox support that stupid

:)

David Wirsching

Hello Clarence N, My name is David. I am an independent advisor, happy to help you today.

I'm sorry you're going through this, remember that I am an independent advisor and do not have access to specific information about Xbox accounts or the details of your personal situation.

If you're having trouble making a payment on a previous billing or updating your credit card information on Xbox, I'd recommend trying these general steps:

Correctly enter all the details of your new credit card, such as the card number, expiration date and security code. Even a small error in entering card details can cause problems.

If you are sure your card information is correct but you are still unable to make the payment, I would recommend contacting your financial institution or card issuer. There may be restrictions or blocks on your card that are preventing the payment process.

If the problem persists If you are trying to pay through the Xbox console, you can try doing so from another device, such as a computer or mobile phone. Sometimes the problem may be related to the specific platform you are using.

Best regards.

Clarence Newsam

The card was put in as what was on the card. It is not me inputting the new info but what they have on file that interferes with the new card numbers and exp date. The problem the old card was deleted for fraud and a new card was issued with new numbers. Xbox support does not care the old number was removed from the system and I was told to contact my credit card when it is their system not letting me add a new card and numbers. As it stands Xbox Support me has a rating of-10 for their help to clear this up

Rayden1974

Hi sorry to hear about that. The best way to sort this out is to phone Xbox live support. Also did you check that your hard drive had enough space for the download?

brandiesel1

Sorry to hear about that. The problem you are having has been an issue the entire time with these controllers which is why I have refused to buy one.

You'll need to buy a new one or see if there is a place locally that can repair it.

Ingamosch

there is something called margin in german :
kulanz

and the warranty is ONE Year not 90 days !

so we talk a half year not more .

and ms knows about the problems
with the Eilte Controllers , the rubber go off , the sticks bigin to drift ...

Xbox support not help