Xbox support is useless

Discus and support Xbox support is useless in XBoX Games and Apps to solve the problem; I bought a game (Hollow Knight: Voidheart Edition) for $15 and I can't even play it. It keeps saying that either I don't have the Xbox game pass, or... Discussion in 'XBoX Games and Apps' started by Joegames6949, May 11, 2020.

  1. Joegames6949
    Joegames6949 Guest

    Xbox support is useless


    I bought a game (Hollow Knight: Voidheart Edition) for $15 and I can't even play it. It keeps saying that either I don't have the Xbox game pass, or that the person that bought the game needs to be signed in. My dad approved the purchase, and I'm pretty
    sure that the game is being recognized as his, though he didn't buy it. As of now, it may as well be a waste of money since I can't play it. Is anybody else having a similar problem? If so, do you know how to fix it? I've tried using Xbox support, but they
    haven't been helpful at all.

    :)
     
    Joegames6949, May 11, 2020
    #1
  2. Tormaz Win User

    Xbox Support is useless.

    Most billing issues are related to incorrect or outdated information. There may also be an issue where the card issuer is preventing purchases in some instances to prevent fraud. I usually recommend contacting the bank/credit card company to make sure
    there's no issue there, and then contact Xbox support directly to see if they can investigate.
  3. Joegames6949 Win User

    Xbox support is useless

    Thanks! I checked, and that is the problem.
  4. SilentGamer895 Win User

    useless xbox support

  5. Camalfmar Win User

    useless xbox support

    Agreed, I've now been trying to contact support for over 5 hours...... yet their wait time is between 12-19 minutes.......... Oh, how conveniently, I then get disconnected :-( Terrible service levels!
  6. Borss39 Win User

    useless xbox support

    I don't understand the question.
Thema:

Xbox support is useless

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