Xbox Support is a joke!

This is very true. I'm locked out of my account and keep getting forced to submit a New form for whatever reason. Doesn't matter what info I seem to give them they just keep refusing

:)

 

Xbox Support is a joke!

I bought an Xbox One on launch day here in Italy, and after a few days I purchased an Xbox Live Gold Membership. So far so good... until I realized that I got charged 3 times for 3 years of membership. I called the Support service saying that I wanted a
refund for the 2 extra years and the nice lady on the phone told me to wait a few days so that they could check the problem. After 1 week she called me and told me that they cancelled my 3 years subscription to the service, refunded my credit card for 2 years
and issued a pre-paid code for the remaining 1 year. The moment I tried to redeem the code I got an error and couldn't purchase the membership. I called them back to make them aware of this and I had to wait another 10 days before they finally decided to
refund also the last year I paid for, so that I could purchase the membership using my credit card. Problem is that since that day (it was December the 16th) something happened to my account and I cannot buy the Xbox Live Membership no matter how I pay! Be
it one of my credit cards, or Paypal, or even pre-paid codes, I always get some error message and I cannot finalize my purchase. I haven't been able to play online with my friends during the Christmas Holiday, and to this day I contacted them 20 times to see
what the problem is and the best thing they could come up with is that my billing address must be wrong (!!!). Now they don't even reply to my emails anymore, and the chat service you get through the Xbox Website is really useless (as the problem is being
investigated by the geniuses of the Advocacy Team - yeah you guessed it, it's the same people who suggested my billing address was wrong)

I have never dealt with such incompetent people, 1 month to solve an issue they must have created is totally unacceptable. I'll keep you posted to see how and when my problem is solved. I wish you all to never encounter such problems (or "support" service).

 

Xbox Support is a joke!

I suggest you talk again with support on a different day of the week and at a different time, so it's less likely that you'll talk to the same person.

 

Hi Jfish68,

I moved your post so we could tailor our support directly to you.

I'm sorry to hear that this is a persisting issue. If you've already processed the Account Recovery Form then,
In this case I would recommend to contact Live Support for further assistance.

The best way to reach Live Support would be here: https://support.xbox.com/contact-us#0

It's going to ask if you want help from the virtual agent select
no thanks,pick the category(Games)and just pick a contact method
(request a call from support or Chat is faster).

 

I've tried every method to talk to someone. Every which way I go never connects me to a real person and none of the links provided put me on with a real person. All they are doing is telling me to provide more info than I can and now I'm unable to submit
and forms so I'm at the end of this. Idk what else to do cause I can't get the account back no matter what I do

 

Hey there Jfish68,

Thanks for reaching out. I'm sorry to hear about the issue with
recovering a Microsoft Account.

Unfortunately, the process to recover the account is as stated by XBF Leslie. If your request was denied, you can keep trying up to two times per day. If you don't remember enough information to successfully recover your account, you'll have to
create a new one.

To protect everyone's privacy, our support agents can't see your account details or unlock accounts.

Hope this helps.

 

Follow these instructions to set up a call back :

1. Use the Contact us form here
2. Select My Account
3. Say No thanks to the virtual agent
4. Select Error Messages and codes
5. Skip step 3 and go to step 4
6. Select request a callback from support