XBOX support has openly lied to me.

KimM8 · Jun 16, 2020

Has anyone else had the peoblem where the people at XBOX support openly lie and dont take responsibility for whay they tell customers? Because I have.

My conversations with them have been like talking to a brick wall (pardon thr cliché). I’ve repeatedly asked to speak to a supervisor, which has never happened. I’ve submitted more than a dozen requests/complaints by phone and online about thr same case and
all they do is continuously say the case is closed.

I never agreed to closing the case because it hasn’t been resolved.

XBOX support told me IN WRITING to use a game pass gift card to fo online and exchange it for Microsoft Credit. When we went to do thay, it didnt work and now XBOX says i have to return thr gift cards ro the retailer where i purchased them AFTER THE CODE
HAS BEEN SCRATCHED as per their instructions. It seems to me to be pure incompetence on their part and a refusal to take responsibility for their own mistake and actions of their employees.

Has anyone else encountered this level of incompetence from them?

:)

Onyx Is Here

I'm so sorry this happened to you. I'm afraid though that the first line of support are only Xbox gamers and many do not speak english as a main language. However, if your code did not work please try filling out the form at
https://xbox.com/code to see if you're eligible for a replacement.

Another option to bypass them is to try setting up a call back. Go to
https://support.xbox.com and click on Contact Us then follow the billing path until you see the option to call back. There are many options so it might take you a few tries. I believe it's the I Don't Recognize a Charge one.

The phone call will be returned by official Xbox Support who can further help you out.

THANOS OPRESSOR

I’m sorry to go through this, I hope you’ve already solved your problem.

planetchampion

I am sorry your having problems I had the same issue but I never got my money back too but it was amazon I never have xbox lie to me you may have to take it back where you buy it from

GMS1stLDYCannon

Hello, after reading this a couple times still not sure whats really going on. So this is what I take from it. Are you trying to get online via the console with Xbox Live??? I see you brought a game pass gift card and was told it could be exchanged for
microsoft credit??!!! Im not sure why you were told that because NOTHING can be exchanged for credit!! Once a code is scratched off it CANNOT be returned to a store a store wont take that back...its already used. As stated I still dont know what you are trying
to do. Please try to shed a little more light on the situation!!

dca7789

as i have stated in other posts 343 has lied call xbox support if you don't believe me

XBOX support has openly lied to me.