xbox support ... contact

why when i reply yo a previous issue that has reoccurred do i get a message that the matter has been resolved and to contact support ... WHY CAN'T YOU JUST PASS THIS ON TO THEM ... I have been having
connection issues on and off for some time now with my xbox one x and it is starting to get very annoying. I will be in the middle of a game (Destiny 2) and get kicked and then try to reconnect and it advised I have to be connected to xbox live ... I end up
having to reset/restart BOTH my xbox and modem (even though all the other devices connected to internet are still connected before it finally lets me sign back in.
The other issue I am having is lag/latency ... now before I got any further I know you site says anything under 150 ms in good ... BUT many gaming site recommend either under 100 ms or under 50 ms.

My latency according to the Xbox run at 120 ms or higher ... depending on ?? no idea though it should be consistent BUT if I do a speedtest.net test
my latency runs between 10-15 and the same as when I ping data to sites including your site SO why does the xbox always indicate a latency over 120 ms ???

This is becoming very annoying playing on-line games (Destiny 2) where lag appears to be coming an even bigger issue and now having issues even playing multiplayer on-line.... and seriously thinking about
placing my xbox in moth balls OR even selling it...

AND YES I have contacted my internet provider (Foxtel) who are also looking into these issues for me.

SO BIG QUESTION why is latency over 120 ms on xbox yet every other device and site is between 10-15 ms ???? AND yes I have even tried manual DNS entries which did nothing and the Bungie one actually increased
the latency ... Yep tried google public which is suppose to be the best ... AND YES my xbox is connected directly to modem via Ethernet cable...

SO can you please have some one look into these issue for me and have them resolved OR tell me why this is doing this as if they can not be resolved maybe PS4 is for me... EB Games her I come to trade in
xbox for one....

Laurie Rucker

:)

 

Rise of the tomb raider won't boot up?

have you contacted Xbox support?

 

Anyone experiencing disc error?

i would recommend contacting microsoft/xbox support and enquire your problem there.

 

Hello Laurence,

We understand that network performance on your Xbox One has not been at its peak.

Our suggestion is to follow our wizard, specifically we have our Xbox One NAT Error Solution which follows the processes
for all network errors/occurrences.

Give this a shot and let us know if the wizard is able to assist with bettering the connection.

Best wishes!

 

Hello, today Xbox live was having some service alert, its about purchase and content usage



You can check the status here...

Xbox Live Service Status | Xbox Live Service Outage



Please be patient until the service return to normal working. Thanks for your understanding and patience...

 

I have previously checked this .. and my setting are correct and NAT is Open.

 

Hello LaurenceRucker,

Thank you for keeping us updated. We recommend utilizing the article entitled
I Get An Error in order to resolve this issue. There is a section within the article which states, "Your network latency is too high." That is the section we recommend following for this issue. Be sure to let us know the results!

 

Ok great still selling this rubbish Bought an Xbox One X 12 months ago and nothing but connection and lag issues and trying to contact your support and the 'virtual agent' is a total waste of time...
do you want to talk to a person .. yes ... then starts over again and asks me what the issue is. Then email you and nothing, then place comments on this site and you twitter site and nothing... MY ISSUE I have been getting kicked from online games and then
xbox tells me not connected to internet AND my lap top sitting beside me on wifi still connected and xbox hard wired to modem ??? Latency running at over 190 ms for last few weeks and prior to that still too high at over 120 ms. The I do get a 'community reply'
telling me to set static IP and port forwarding ... DID THAT a long time ago. Disconnect mid game tonight modem and laptop still connected to internet... CHECKED xbox settings AND find that the IP address, Subnet address, Gateway, and DNS entries ARE ALL INCORRECT...
SO as stated before I set static address etc. on modem some time ago, and XBox is set to automatically obtain these from modem? SO why is every entry different ???? Reset modem and xbox and then it obtains the correct addresses and connects... SO MY QUESTION
... WHY mid game whilst on line did it change all the address including the static IP address set by the modem??? AND of course ... what is the issue with the High Lag when all sites I ping on wifi connected lap top range from 10 to 20ms max ????

 

Hi Laurence!

Thanks for replying and keeping us up to date. It seems like you're having a bit of trouble requesting a call back from our Support team.

Click here for the direct link for the call back form and we'll get in touch with you soon so that we can help you out with your networking issue.

Hope this helps out and sorry for any inconveniences you've experienced.