? Xbox support 4K?

Why is microsoft not giving us a cable to fully support 4k and 60hrz refresh rate. We spent $499.00 on this console and we cant use its full capabilities. Why? Why? Why?

:)

 

Xbox Support Support?

The Xbox support page only gives me the following options:

• Ambassador Forum Access Support
• Networking Hardware Information
• TV Hardware Information
• Xbox 360 Support
• Xbox Error Codes
• Xbox on Mobile Devices Support
• Xbox on Windows Support
• Xbox One Support
• Xbox Rewards Support

I have an issue unrelated to all of these categories, but still related to Xbox (specifically, Microsoft's Game Content Usage Rules). Where can I go to post about these other topics?



PS: Obviously this post is in the wrong category, as there is no category for my category or a category about the fact that there is no category for my category.

 

Xbox One TV Features?

Virgin Media customers come and post here to give them a kick up the arse.

XBOX ONE SUPPORT. - Help & Support Forum

 

The HDMI cable included with Xbox One X does support 4K 60 Hz refresh rates. Are you receiving an error that suggests it is not?

 

I had just purchased a One X for my partner, and the cable it had come with is a 4k 60Hz cable. Have you managed to set your console to 4k UHD? If not, you may want to check out the steps outlined on

this page.

 

Hi, you should go through the 4K Troubleshooter: Troubleshoot 4K and HDR on Xbox One X and Xbox One S

 

The cable out of the box supports4k 60hz. it even supports 1440 120hz

 

The cable out of the box will work with 4k 60hrz.

 

Some TVs may ask to first enable 4K / HDR on specific outputs, please look into your TV Settings.

The Xbox one X/S cable is 4K ready and works with 60Hz

 

As stated, the cable in the box does support 4k@60, what brand of TV are you connecting with, it's usually in the settings? Also some TVs only support 'ALL' 4k features on HDMI 1, so maybe start there?

 

Hi Mavrik M4W,

Make sure you enabled the 4k/hdr on your tv and after you done that enable the 4k settings on your xbox

 

Also make sure if a game has a 4K update, that you've downloaded and installed the update for it.

 

As many people have already mentioned, the cable is able to support 4k/60hz. Likely your TV settings are not permitting this feature. I would suggest checking your HDR/4K settings and ensure that they are on, I had to do this for my TV when I first connected
my Xbox one x as well.

 

Hi,

No doubt when you connected your console to your 4K TV and went to the screen settings you were shown a screen like this?





And you want a screen that looks like this:





I am right?

The above isn't a fault of your console. The Xbox One X and its HDMI cable are fully capable of 4K@60.

To get your console to fully utilise 4K, you'll need to modify the settings on your TV. For that, you're going to need to look at your TV's user guide. If you've lost it, you should be able to find a PDF version from the internet, or via your TV manufacturers
website.



Things to note:

1. Not all TV's support the full range of 4K capabilities.

2. Not all of your TV's HDMI ports may support HDR.

3. If it's possible to do so, HDR should be set to 'Auto' on the TV/monitor, not to 'on'. If you have HDR on all the time, none HDR games and videos will not show the correct colour luminescence - they'll be too bright and too rich. In other words, they'll
just look wrong. HDR auto will intelligently enable HDR when a HDR content is detected.