Xbox subscription

DYE122 · Jan 21, 2017

so I purchased one month of gold and I wanted to cancel it, the facture date was meant to be 01/22/17 so I played till 10:30pm and then I wanted to cancel it but surprise m.... the facture is already here even if it is 10:30 of 01/21/17, I mean I don't get
why I have to pay if I was on time, an advice, don't trust the dates that xbox gives us, theyre a bunch of thieves

:)

IndieRock · Jan 21, 2017

Hopefully Getting My First XBox One Today!!!

Congrats! The Live subscription works for both the 360 and Xbox One. It's not different subscriptions.

cross44 · Jan 21, 2017

My new account is not eligible for 1 month gold trial?

How to Get Xbox Live | Xbox Live Gold Trial Subscription

Have to add a form of payment for the free month.

ShockedSinger48 · Jan 22, 2017

That's too bad, must be a technical error. Who knows?

Mister Mascot · Oct 31, 2018

Hey there DYE122,

We'd suggest contacting official Xbox chat or phone support for a closer look. They handle all refund requests.
Contact Official Xbox Support

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

WPAK

Hi there,

for a subscription it might be best to immediately cancel the subscription, that usually will show what will be refunded for the time that was remaining for the subscription.

You can cancel it here:
https://support.xbox.com/billing/xbox-subscriptions/how-to-cancel-xbox-subscription

Cloud Gear 13

147/5000

Bu bağlantıya gidin ve burada belirtilen talimatları izleyin:
https://support.xbox.com/en-US/billing/xbox-subscriptions/how-to-cancel-xbox-subscription

[Translation-

Go to this link and follow the instructions here:
https://support.xbox.com/en-US/billing/xbox-subscriptions/how-to-cancel-xbox-subscription]

Preknowledge

ENGLISH:

Hello! Please try this support link for cancelling Xbox LIVE!

support.xbox.com/.../cancel-xbox-live-gold-subscription

SPANISH:

Hola! Por favor, intente este vínculo apoyo para cancelar Xbox LIVE!

support.xbox.com/.../cancel-xbox-live-gold-subscription

WPAK

Hi there,

please see this link with the steps on how to cancel/stop a subscription like Xbox Live Gold:

https://support.xbox.com/billing/xbox-subscriptions/how-to-cancel-xbox-subscription

It will have all the steps on how to stop/cancel a subscription.

Keep in mind that if there is an payment due, that will need to be paid prior being able to cancel the subscription.

XBF Ezra G

Hi Maximiliano,

Thanks for your post. I understand you are experiencing an issue with billing for your Xbox Game Pass for PC subscription. If you have a past due amount on your subscription, check out this article:

Xbox Subscription - Past Due Balance.

If you are seeking to cancel your subscription, you may also want to view this article:

Cancel a Subscription - Xbox.

I hope this helps.

Xbox subscription