Xbox subscription and Microsoft account balance

Hi JOSE,

Thanks for your post! Unfortunately, Microsoft Account balances can not be used to purchase/renew a subscription. If your subscription is past due, check out this article on how to pay the balance and continue your subscription:

How to Pay a Past Due Balance on an Xbox Subscription.

I hope this information helps, thanks again!

Prepaid codes cannot be used or activated if your Microsoft account is suspended or has a balance due. You must resolve all unpaid balances and account suspensions before you can use the prepaid code. To do so, see the following pages:

• If your Xbox subscription is suspended, see Your Xbox subscription is suspended.
• If you have a balance due on your Microsoft account, see How to pay a past due balance for an Xbox subscription.

Source: http://support.xbox.com/billing/prepaid-codes/prepaid-code-errors

Hello!

Thanks for reaching out to us here on the forums with this situation. I understand you're having trouble with a pending balance on your Microsoft Account. Take a look at this helpful support article: How
to pay a past due balance on an Xbox subscription. You can definitely manage and maintain any Microsoft Account details at the Microsoft Account Page. Let us know with a reply
how it goes!

No, your Microsoft account balance cannot be used to purchase a Xbox Live Gold subscription.

it sounds like you have a past due balance on a subscription. this has to be paid before other purchases are made.

When your Xbox subscription is suspended and you have an outstanding balance, you must pay the balance in full to continue using it. Here’s how to pay your past due balance online:

1. Sign in to your Services & subscriptions page with your Microsoft account.
   Note If you don't know your Microsoft account email address or password, use the Lost
   Account Solution or the Lost Password Solution.
   
2. Find your past due subscription in the list. The amount past due will be in red.
3. Select Pay now, and then follow the instructions to pay the balance due.
   If you need to add a new payment option to pay your balance, like a new credit card or your mobile phone carrier, follow the instructions on the Change
   how you pay for an Xbox subscription page.
   

Note Adding a digital code will not settle the balance you owe. You need to settle the outstanding balance using the steps above before redeeming your digital code.