Xbox stuck on green screen then goes black

Archangel Eliza · Jun 29, 2022

This has happened twice now in the past MONTH! This instance being #2.

I have an Xbox One S (white console) and when I turned it on, it will stay on the green screen for a few minutes before turning to a completely black screen.

The only thing that seems to fix it is doing a factory reset.

But I have things like Mods (Fallout 4/Skyrim SE) that I will have to go through and download over again and it's insanely tedious and frustrating to have to do this!

I've tried soft resetting it, taking games out, switching TV's but nothing!

And no I have no warranty as it expired as of September of last year

I'm in dire straits right now, in between jobs, and low on money so I can't just go out and replace it! Please PLEASE help me because right now this is the only escape I have!

:)

MateusFontana

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. I'm sorry you're having this problem.

Unfortunately, the factory reset is the only solution for this, because when this happens the system bricks, where it is not possible to access anything to undo. I understand how frustrating this can be, as I'm also a player and I've been through this.

*I ask you to try again the factory reset, because really in this case is the only way to solve.

1. Turn off Xbox One.

2. Unplug power.

3. Plug the power back to Xbox One 30 seconds later.

4. Press and hold Bind and Eject at the same time (don't release).

5. Press and release the Power button, and then you will hear the startup chime.

6. When you hear the second startup chime, you can release the bind and eject buttons.

7. Select Reset this Xbox on the screen.

8. Select Keep games and apps.

*I hope this can help you.

DryerBasilisk60

My xbox is stuck on the black screen.. it comes onto the green loading screen and then goes black and stays like that.. u have Done the hard reset and also where you unplug it and we're you hold down the eject button and power button at same time and it
still won't move past the black screen

any ideas ?

CBzBolt36

My system is on the Xbox Green screen for 20m screen goes black them out shuts off.

DigitalAssassin

What do you mean it opens at your home screen and then nothing? Are you stuck on the dashboard or is it a black or green screen?

If you are stuck on a black or green screen you can try the offline diagnostic tool that has helped people get passed the blank screen before:

support.xbox.com/.../system-updates-solution

michaelgray

Yeah, it is just a black screen now, it no longer goes to the green screen, so it does nothing, and never did anything but go to the green screen.

Xbox stuck on green screen then goes black